Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla authomatically connects on Computer. I have had the password so longer I don't remember it. On computer, the pasword shown does not work to enter on my desktop

  • 2 replies
  • 0 have this problem
  • Last reply by nancy81

more options

My password automatically enters my account in my computer. It also works on my laptop. No problem. I have not needed to know the password since it goes automatically to my site. I have used the email site for many, many years & it continues to work well. However I want to put the site also on my phone. Going to settings on my computer, the password that is shown does not work when I enter it on my phone? I am not computer savvy but would like to have the site on my phone. I don't know why the settings password doesn't work? Please help. Thanks so much.

My password automatically enters my account in my computer. It also works on my laptop. No problem. I have not needed to know the password since it goes automatically to my site. I have used the email site for many, many years & it continues to work well. However I want to put the site also on my phone. Going to settings on my computer, the password that is shown does not work when I enter it on my phone? I am not computer savvy but would like to have the site on my phone. I don't know why the settings password doesn't work? Please help. Thanks so much.

All Replies (2)

more options

Have you checked what password TB holds in its password store? Hamburger (top right)/Settings/Search for p.a.s.s..../Saved passwords/Show passwords The password to enter to get them is your password/authentication for your Windows OS.

Helpful?

more options

I checked password in both standard computer & on laptop. As I mentioned the password works perfectly in my standard computer & laptop but does not transfer to phone. I don't know why. I have never used computers much. Thanks for trying.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.