Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

I keep getting a website https://opensoftwareupdater.com/ always popping up and I DON'T want it and want it to stop!

  • 1 odpověď
  • 7 má tento problém
  • 1 zobrazení
  • Poslední odpověď od Moses

more options

https://opensoftwareupdater.com/

the site keeps opening a new tab for me to download something from this page and i don't want it. I tried blocking it on tools option but it stills pop up. how do I stop it?!

https://opensoftwareupdater.com/ the site keeps opening a new tab for me to download something from this page and i don't want it. I tried blocking it on tools option but it stills pop up. how do I stop it?!

Všechny odpovědi (1)

more options

You should always pay attention when installing software because often, a software installer includes optional installs, such as this adware. Be very careful what you agree to install.
Adware gets on your computer after you have installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker.

You can use the below steps to revert back to adware-less Firefox.


1) Remove any programs that you don't recognize or remember installing from your Control Panel (Start > Control Panel > Uninstall a Program)


2) Download ADW Cleaner to wipe out any remnants of the adware.


3) Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


4) it looks like user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.