Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Firefox 30 constantly crashes, since update about 2 weeks ago.

nausher
nausher
more options

Firefox kept crashing so constantly that, I couldn't even open the Crash reports without having them crash Firefox or change the state to not responding.

Here are my last 6+ crash reports - Crash Reports

bp-f6abe3d7-6eb4-411d-ae1d-671892140716 7/16/2014 10:51 AM bp-d55acf07-6437-422c-b373-dbcdc2140716 7/16/2014 10:30 AM bp-3867f554-ea4f-4062-8cbf-c14dc2140714 7/14/2014 4:39 PM bp-0ac48575-cbd0-4083-8741-ad4f32140624 6/23/2014 6:38 PM bp-e92ecd6a-a0cc-4276-8760-710362140623 6/23/2014 10:27 AM bp-1367a0c4-6557-44a8-b032-0f8ab2140620 6/20/2014 9:57 AM bp-e42cb8e3-3f73-4481-887a-39d4e2140619 6/19/2014 12:30 PM bp-00ac14e5-8a5e-43a7-b176-ddddd2140618 6/17/2014 5:30 PM e93e50b9-4592-4fcb-867e-eb629b9ecb24 5/19/2014 4:39 PM

For now, I have installed Firefox in a new location with a new profile, and it seems to work for now.

Would like to know, what causes these crashes so they can be fixed.

Firefox kept crashing so constantly that, I couldn't even open the Crash reports without having them crash Firefox or change the state to not responding. Here are my last 6+ crash reports - Crash Reports bp-f6abe3d7-6eb4-411d-ae1d-671892140716 7/16/2014 10:51 AM bp-d55acf07-6437-422c-b373-dbcdc2140716 7/16/2014 10:30 AM bp-3867f554-ea4f-4062-8cbf-c14dc2140714 7/14/2014 4:39 PM bp-0ac48575-cbd0-4083-8741-ad4f32140624 6/23/2014 6:38 PM bp-e92ecd6a-a0cc-4276-8760-710362140623 6/23/2014 10:27 AM bp-1367a0c4-6557-44a8-b032-0f8ab2140620 6/20/2014 9:57 AM bp-e42cb8e3-3f73-4481-887a-39d4e2140619 6/19/2014 12:30 PM bp-00ac14e5-8a5e-43a7-b176-ddddd2140618 6/17/2014 5:30 PM e93e50b9-4592-4fcb-867e-eb629b9ecb24 5/19/2014 4:39 PM For now, I have installed Firefox in a new location with a new profile, and it seems to work for now. Would like to know, what causes these crashes so they can be fixed.

Všechny odpovědi (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

The most recent crash is reported as a different browser (Firefox 3.0.11) so I'm going to ignore that one.

The next two are Firefox 30 crashes that have the same signature, reported over 65,000 times in the past week.

When I review user comments in these crashes, the most common activity mentioned is interacting with a Norton add-on. Usually Norton is good about updating, but you may need to use LiveUpdate to get the latest version.

When I review the bugs linked to your reports, they generally reference graphics issues, perhaps an out-of-memory error relating to your graphics card driver. Currently it appears that you have disabled hardware acceleration, which is the standard workaround for graphics-related crashes, so I don't think there is an action item from these reports, or a clear explanation of the problem.