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I had setup Firefox sync several years ago, and with a recent reinstall of my system software I was unable to login or reset with my creditenals.

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Why did my account get deleted? I have the email, password, and sync key that were setup previously and this account is not seen as a valid account! I use LastPass as a password manager, and I know that this data is correct.

Why did my account get deleted? I have the email, password, and sync key that were setup previously and this account is not seen as a valid account! I use LastPass as a password manager, and I know that this data is correct.

Zvolené řešení

Uh-oh, starting April 2014 there was a transition from the original Firefox Sync service to a new service you access using a Firefox Account. The old service/accounts were turned off 9/30/2015, and the old Recovery Key is not used with Firefox accounts. See: Firefox Sync upgrade - Frequently Asked Questions.

If you transitioned, you probably have the login saved somewhere else, hopefully.

If you didn't transition, do you have any local backups of your Firefox data?

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Všechny odpovědi (3)

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Firefox 28 and earlier use the "Sync Key". Sorry, that old server was shut down about a year ago.

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Zvolené řešení

Uh-oh, starting April 2014 there was a transition from the original Firefox Sync service to a new service you access using a Firefox Account. The old service/accounts were turned off 9/30/2015, and the old Recovery Key is not used with Firefox accounts. See: Firefox Sync upgrade - Frequently Asked Questions.

If you transitioned, you probably have the login saved somewhere else, hopefully.

If you didn't transition, do you have any local backups of your Firefox data?

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OK thanks. I don't have a backup, but it isn't really a big deal. I use Firefox as a secondary browser. I guess I am upset that they were unable to convert the old data into the new system.