Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

When I try to install vFirefox v3.6.8, The update could not be installed. "msg says" Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again

  • 1 odpověď
  • 13 má tento problém
  • 8 zobrazení
  • Poslední odpověď od TonyE

more options

I have Firefox ver 3.6.7 installed and when It try's to update to 3.6.8 - Install fails and with this phrase in a answer box " The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I have no other versions of Firefox loaded and I am not sure what to do?

It seems to stay in this loop loading and then fails. Note: the green progress bar never seems to make it to the end.

I end up having to cancel the install then Firefox 3.6.7 runs fine. This ver 3.6.8 is running with no issues on my laptop.

I have Firefox ver 3.6.7 installed and when It try's to update to 3.6.8 - Install fails and with this phrase in a answer box " The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I have no other versions of Firefox loaded and I am not sure what to do? It seems to stay in this loop loading and then fails. Note: the green progress bar never seems to make it to the end. I end up having to cancel the install then Firefox 3.6.7 runs fine. This ver 3.6.8 is running with no issues on my laptop.

Všechny odpovědi (1)

more options