Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

How do I retrieve all my folders that have disappeared, along with email addresses? Icon shows Mozilla Thunderbird (2).

  • 3 svar
  • 1 har dette problem
  • 9 visninger
  • Seneste svar af sfhowes

erika1
erika1
more options

After recent Thunderbird upgrade, all of my account information disappeared. After I reentered account information, my local folders, addresses, etc. were still not there. I tried to access them using Profile Manager, but they are not there. I have many important messages in those local folders. How do I get access to them?

After recent Thunderbird upgrade, all of my account information disappeared. After I reentered account information, my local folders, addresses, etc. were still not there. I tried to access them using Profile Manager, but they are not there. I have many important messages in those local folders. How do I get access to them?

Alle svar (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Open the Profiles folder:

C:\Users\username\AppData\Roaming\Thunderbird\Profiles

AppData is hidden by default in File Explorer. Do you see more than one subfolder in Profiles, e.g. one ending in .default and another ending in .default-release? If you do, open the .default folder and delete global-messages-db.sqlite, while TB is closed. Next, start Profile Manager: Windowskey+R, type thunderbird.exe -p and select the default profile. Does TB launch with your previous configuration?

erika1
erika1 Spørgsmålsstiller
more options

Unfortunately, following the above did not change anything. I have added 4 screen shots with further detail on the problem: 1 profiles folder showing two profiles. The new one which is in use is flws7un2.default. I believe the one with the data I need to access is 9jqbokrw.default. 2 this is the Profile Manager, opened per above directions. Note that I previously renamed it to add the date created (yesterday). 3 troubleshooting page from which I opened "about:Profiles" 4 about profiles screen showing that profile flws7un2.default is the one being used. I believe I need to change this to profile 9jqbokrw.default, or at least gain access to it so I can use it offline, but do not know how to do this. Please help.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try this: close TB, launch Profile Manager, Create Profile, Next, name the profile, click Choose Folder..., and browse to 9jqbokrw.default.