This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What happened to all my local folders I had in previous version?

more options

When I wanted to open my emails we were forced to respond to update after which I had to re-establish my accounts and now all my local folders are gone to ???? How do I get all my local folders back and the important information some of them contain?

When I wanted to open my emails we were forced to respond to update after which I had to re-establish my accounts and now all my local folders are gone to ???? How do I get all my local folders back and the important information some of them contain?

Chosen solution

There seems to be several lost profile today for some reason. Would you provide the following info? Do you use the program CCleaner? What antivirus are you using? What version of Thunderbird do you have?

Here is an article on how to recover your profile. http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

There seems to be several lost profile today for some reason. Would you provide the following info? Do you use the program CCleaner? What antivirus are you using? What version of Thunderbird do you have?

Here is an article on how to recover your profile. http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared