Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Firefox crashes

  • 2 Antworten
  • 3 haben dieses Problem
  • 6 Aufrufe
  • Letzte Antwort von Paul

Paul
Paul
more options

Firefox has started to crash on Startup on my Mac-Pro Retina (early 2013) Running OS X Yosemite Vn 10.10.5. When started it loads the crash reporter. I'm running Firefox Vn 40.0. as downloaded from the website today. Until now I've been running Firefox without problems on this system for months. I've tried reinstalling, and deleting the library/applications/Firefox directory ( I have it backed up) and then reinstalling to no avail. I haven't been able to start Firefox in safe mode using either the alt key or the command line. The Crash ID is Crash ID: bp-86d9ab22-d570-403f-a731-279062150813

I'm running out of ideas Regards, Paul

Firefox has started to crash on Startup on my Mac-Pro Retina (early 2013) Running OS X Yosemite Vn 10.10.5. When started it loads the crash reporter. I'm running Firefox Vn 40.0. as downloaded from the website today. Until now I've been running Firefox without problems on this system for months. I've tried reinstalling, and deleting the library/applications/Firefox directory ( I have it backed up) and then reinstalling to no avail. I haven't been able to start Firefox in safe mode using either the alt key or the command line. The Crash ID is Crash ID: bp-86d9ab22-d570-403f-a731-279062150813 I'm running out of ideas Regards, Paul

Ausgewählte Lösung

hi Paul, thanks for posting with your crash report id. this is a crash that seems to be caused by trusteer rapport. please keep it stopped/uninstalled for the moment, until a new update with a fix is deployed - this should be rolled out in the next couple of hours...

https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (2)

philipp
philipp
  • Moderator
more options

Ausgewählte Lösung

hi Paul, thanks for posting with your crash report id. this is a crash that seems to be caused by trusteer rapport. please keep it stopped/uninstalled for the moment, until a new update with a fix is deployed - this should be rolled out in the next couple of hours...

https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/

Paul
Paul Fragesteller
more options

Hi Philipp, Thanks for the staggeringly fast response. That's cured it. Its a little strange as I've had Trusteer running for quite a while, I guess it may have loaded an update with out me noticing. Many Thanks, Paul