Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

I cannot open, update or uninstall Firefox

  • 2 wótegronje
  • 1 ma toś ten problem
  • 2 naglěda
  • Slědne wótegrono wót jmcarlino

jmcarlino
jmcarlino
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I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

Wubrane rozwězanje

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (2)

Jack
Jack
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Wubrane rozwězanje

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

jmcarlino
jmcarlino Pšašaŕ
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The problem has been solved. The message I was getting was that Firefox was opened and must be closed before unintall could be completed. When I couldn't find where Firefox was opened I just completely shut down my computer and restarted, then was able to uninstall Firefox. Plan now to reinstall the new version. Thanks for your inquiry.