This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

  • 5 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ FredMcD

ADAM1313
ADAM1313
more options

Firefox is currently crashing everytime i try to open it. I have unistalled old version and than installed new version 33. Still crashes. I have recently added RAM to my machine and this started happening. Doesnt happen when i revert back to old RAM amount,

Here is the crash ID

Crash ID: bp-b7419719-4f16-4e19-9bdd-d077b2141016

Firefox is currently crashing everytime i try to open it. I have unistalled old version and than installed new version 33. Still crashes. I have recently added RAM to my machine and this started happening. Doesnt happen when i revert back to old RAM amount, Here is the crash ID Crash ID: bp-b7419719-4f16-4e19-9bdd-d077b2141016

All Replies (5)

FredMcD
FredMcD
more options

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

ADAM1313
ADAM1313 Biabia la
more options

None with out a bp infornt and have already turned offhardware acceleration. firefox is now starting and will run for a bit but will ultimately crash. Again I just added RAM to my pc and this started.but If I revert back to old RAM amount this doesnt happen. bp-6e77c4af-ccf2-45a9-ad54-3cfa02141017 10/17/2014 1:29 PM bp-4653e79f-92c2-45b9-b611-1a8ba2141017 10/17/2014 1:29 PM bp-679bbfd0-8ac6-4ac8-b4ec-33cf72141017 10/17/2014 1:21 PM bp-16783482-08f8-4a6e-a171-2fc1b2141017 10/17/2014 1:21 PM bp-15a3fd73-3a82-4fdd-b9a7-aa2202141017 10/17/2014 1:20 PM bp-25d46ff1-b4dd-40a3-b004-7a2a82141017 10/17/2014 1:19 PM bp-e7a0879e-17c5-4d2e-a35c-966432141017 10/17/2014 1:19 PM bp-f67fb6e8-418c-4a3a-a7a5-f30432141017 10/17/2014 1:19 PM bp-43cd5bda-df45-45b6-90cb-31e1e2141017 10/17/2014 1:08 PM bp-90aac752-679c-4ad8-a648-1ec8f2141017 10/17/2014 11:53 AM bp-93c302e9-e950-4e39-b283-239bf2141017 10/17/2014 11:52 AM bp-8f1bb145-2d83-4b09-bc48-5bfcd2141017 10/17/2014 11:52 AM bp-ebc8c9d4-4064-4f5f-aa5e-6c9c32141017 10/17/2014 11:52 AM bp-819ceab3-93ba-40be-b730-8f1a02141017 10/17/2014 11:52 AM bp-7c1f160b-4e0a-49b4-bba2-b6de92141017 10/17/2014 11:52 AM bp-a84ef7f3-8702-48b8-8f72-2d90b2141017 10/17/2014 11:52 AM bp-2d495530-35ba-4b75-a015-e1b202141017 10/17/2014 11:52 AM bp-e87de613-6950-4aaf-9b3b-f51092141017 10/17/2014 11:17 AM bp-e77ee1e4-8510-43b5-bbb8-aa3822141017

FredMcD
FredMcD
more options

If you have any diagnostic programs, use them on the new memory. Also, did you install any needed programs for that memory?

FredMcD
FredMcD
more options

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Troubleshoot Firefox Issues Caused By Malware {web link}


Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems {web link}


Troubleshoot Shockwave Player installation | Windows Troubleshoot Shockwave Player installation | Mac OS