My Thunderbird Profile seems to be corrupted. I can't send or receive e-mails and am receiving LoginManager errors.
OSX 10.11.2
I copied and pasted the Thunderbird troubleshooting information below.
Thanks!
-Sam
Application Basics
Name: Thunderbird Version: 38.5.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profile Folder: Show in Finder Application Build ID: 20151228123010 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:587, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-2b89734f-0342-40e0-86bd-5eb8d2160117 (1/17/16)
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 4.0.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
LocalFolder, 0.8.10, true, localfolder@philoux.eu
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.5.1
font.internaluseonly.changed: true
mail.openMessageBehavior.version: 1
mail.spotlight.enable: true
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1446595700
mailnews.database.global.datastore.id: e165fe1b-699e-464c-b7d3-fe09c4572e5
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1453218492
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Vendor ID: 0x8086
Device ID: 0x 166
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: quartz
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS Util
3.19.2.1
3.19.2.1
NSS SSL
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS S/MIME
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
OSX 10.11.2
I copied and pasted the Thunderbird troubleshooting information below.
Thanks!
-Sam
Application Basics
Name: Thunderbird
Version: 38.5.1
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:38.0) Gecko/20100101 Thunderbird/38.5.1
Profile Folder: Show in Finder
Application Build ID: 20151228123010
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:587, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-2b89734f-0342-40e0-86bd-5eb8d2160117 (1/17/16)
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 4.0.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
LocalFolder, 0.8.10, true, localfolder@philoux.eu
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.5.1
font.internaluseonly.changed: true
mail.openMessageBehavior.version: 1
mail.spotlight.enable: true
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1446595700
mailnews.database.global.datastore.id: e165fe1b-699e-464c-b7d3-fe09c4572e5
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1453218492
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Vendor ID: 0x8086
Device ID: 0x 166
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: quartz
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS Util
3.19.2.1
3.19.2.1
NSS SSL
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS S/MIME
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
All Replies (7)
You probably need to 'allow less secure apps'. https://support.google.com/mail/answer/14257?rd=1
That's already done.
I ... am receiving LoginManager errors.
What errors?
What exactly are you doing when you get an error?
This one appears over and over again
Timestamp: 1/19/16, 11:20:01 Error: TypeError: aDocumentNode is undefined Source File: chrome://messenger/content/msgHdrViewOverlay.js Line: 1396
There's also this one:
Timestamp: 1/19/16, 11:29:19 Error: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIPK11Token.initPassword] Source File: resource://gre/components/crypto-SDR.js Line: 85
And this one:
Timestamp: 1/19/16, 11:29:19 Error: NS_ERROR_XPC_JS_THREW_STRING: Initialization failed'Initialization failed' when calling method: [nsILoginManagerStorage::initialize] Source File: resource://gre/components/nsLoginManager.js Line: 156
They seem to occur when I click "get mail."
Do you have a master password? http://kb.mozillazine.org/Master_password
Is there any difference when you start Thunderbird in safe mode? http://kb.mozillazine.org/Safe_mode