This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Error message: "Server has disconnected. The server may have g....."

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ Queenmab100

Queenmab100
Queenmab100
more options

I am using TB 45.4.0 on both a PC (running windows 7) and a Macbook Air (running El Captain 10.11.6). My email account is set up as IMAP. I have an Archive folder where I put all the emails I have received in the last couple of months. It's a pretty big folder (about 5,000 emails). Starting about a week ago, whenever I would try to look at that folder on the Mac, I would get the following message: "Server has disconnected. The server may have g..." (For some reason, that's all I can see of the message on the Mac before it disappears.) While I can see the headers of those 5,000 emails in the Archive folder, I cannot view any of the messages.

I am *not* getting this message on my PC - all the emails in the Archive folder can be seen and read. I spoke with my ISP but we were unable to solve the problem.

I am not having this problem with any of my other folders, just this one.

Any thoughts on how to diagnose this? Thanks for your help.

I am using TB 45.4.0 on both a PC (running windows 7) and a Macbook Air (running El Captain 10.11.6). My email account is set up as IMAP. I have an Archive folder where I put all the emails I have received in the last couple of months. It's a pretty big folder (about 5,000 emails). Starting about a week ago, whenever I would try to look at that folder on the Mac, I would get the following message: "Server has disconnected. The server may have g..." (For some reason, that's all I can see of the message on the Mac before it disappears.) While I can see the headers of those 5,000 emails in the Archive folder, I cannot view any of the messages. I am *not* getting this message on my PC - all the emails in the Archive folder can be seen and read. I spoke with my ISP but we were unable to solve the problem. I am not having this problem with any of my other folders, just this one. Any thoughts on how to diagnose this? Thanks for your help.

All Replies (1)

Queenmab100
Queenmab100 Biabia la
more options

Some additional information: When I click on that folder, I get the 'blue spinning wheel of death' and a message in the bottom left of the screen that says: "Downloading xxx of 4756 in Archive" with xxx being a counter that starts at 1 and goes on forever! It's currently at 11,692, which makes not sense to me! How can it try and download more messages than are in the folder?