Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot add hotmail account

  • 2 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Antonis01

Antonis01
Antonis01
more options

Followed the instructions given in article: http://mzl.la/1BsOu32 OS Windows7 Thunderbird 52.4.0 (32-bit) Hotmail settings: pop-mail.outlook.com, port 995, security SSl/TLS, normal password smtp-mail.outlook.com , port 587, security STARTTLS , normal password

The message received is: Sending of password for user xxxx@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Logon failure: unknown user name or bad password. Both user & password are correct. My hotmail account has 2 steps verification. Note: 1) For gmail account the 2 step verification was activated (authentication method: OAuth2) and the account was created and is working. 2) trying authentication method: OAuth2 for hotmail returns error

Followed the instructions given in article: http://mzl.la/1BsOu32 OS Windows7 Thunderbird 52.4.0 (32-bit) Hotmail settings: pop-mail.outlook.com, port 995, security SSl/TLS, normal password smtp-mail.outlook.com , port 587, security STARTTLS , normal password The message received is: Sending of password for user xxxx@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Logon failure: unknown user name or bad password. Both user & password are correct. My hotmail account has 2 steps verification. Note: 1) For gmail account the 2 step verification was activated (authentication method: OAuth2) and the account was created and is working. 2) trying authentication method: OAuth2 for hotmail returns error

Ŋuɖoɖo si wotia

Did you create an app password? Use that, for 'normal password' authentication; TB doesn't support OAuth for hotmail.

http://kb.mozillazine.org/Hotmail

Xle ŋuɖoɖo sia le goya me 👍 3

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Did you create an app password? Use that, for 'normal password' authentication; TB doesn't support OAuth for hotmail.

http://kb.mozillazine.org/Hotmail

Antonis01
Antonis01 Biabia la
more options

Thanks app password is the solution.