Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

  • 4 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ FredMcD

PrintBernies
PrintBernies
more options

Firefox keeps crashing - saying "Gah. Your tab just crashed.", how do I fix this problem? When I type in About:Crashes this pops up:


ID: b375d11a-2a59-4d76-8ec7-be2530180228 Signature: TrueTypeFontMetricsBuilder::GetBlackBox 

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment

Signature TrueTypeFontMetricsBuilder::GetBlackBox More Reports Search UUID b375d11a-2a59-4d76-8ec7-be2530180228 Date Processed 2018-02-28 16:40:23 Uptime 575 seconds (9 minutes and 35 seconds) Install Age 924 seconds since version was first installed (15 minutes and 24 seconds) Install Time 2018-02-28 16:23:39 Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 Build Architecture Info family 6 model 23 stepping 10 | 2 Adapter Vendor ID

0x8086

Adapter Device ID

0x2e22

Process Type content (web) Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR Crash Address 0x30471174 User Comments Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,794,106,728,448 bytes (8.79 TB) Available Page File 8,575,741,952 bytes (8.58 GB) Available Physical Memory 2,427,158,528 bytes (2.43 GB) System Memory Use Percentage 62 EMCheckCompatibility

True

App Notes

FP(D00-L1100-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x2e22, AdapterSubsysID: 02ac1028, AdapterDriverVersion: 8.15.10.2302 DWrite? DWrite+ WR? WR- OMTP? OMTP+

Processor Notes processor_prod-processor-i-01df98530c6c8a5e9_1391; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"

Firefox keeps crashing - saying "Gah. Your tab just crashed.", how do I fix this problem? When I type in About:Crashes this pops up: ID: b375d11a-2a59-4d76-8ec7-be2530180228 Signature: TrueTypeFontMetricsBuilder::GetBlackBox Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Signature TrueTypeFontMetricsBuilder::GetBlackBox More Reports Search UUID b375d11a-2a59-4d76-8ec7-be2530180228 Date Processed 2018-02-28 16:40:23 Uptime 575 seconds (9 minutes and 35 seconds) Install Age 924 seconds since version was first installed (15 minutes and 24 seconds) Install Time 2018-02-28 16:23:39 Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 Build Architecture Info family 6 model 23 stepping 10 | 2 Adapter Vendor ID 0x8086 Adapter Device ID 0x2e22 Process Type content (web) Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR Crash Address 0x30471174 User Comments Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,794,106,728,448 bytes (8.79 TB) Available Page File 8,575,741,952 bytes (8.58 GB) Available Physical Memory 2,427,158,528 bytes (2.43 GB) System Memory Use Percentage 62 EMCheckCompatibility True App Notes FP(D00-L1100-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x2e22, AdapterSubsysID: 02ac1028, AdapterDriverVersion: 8.15.10.2302 DWrite? DWrite+ WR? WR- OMTP? OMTP+ Processor Notes processor_prod-processor-i-01df98530c6c8a5e9_1391; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"

Ŋuɖoɖo si wotia

Give it a few days. If the problem is gone,

Please flag your last post as Solved Problem so others will know.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (4)

FredMcD
FredMcD
more options

Thank you for providing the crash ID number.

The crash report is several pages of data. We need the report numbers to see the whole report.

bp-b375d11a-2a59-4d76-8ec7-be2530180228 Signature: TrueTypeFontMetricsBuilder::GetBlackBox

This is for Sumo's Related Bugs 1356399 NEW --- Crash in TrueTypeFontMetricsBuilder::GetBlackBox

1348749 RESOLVED WONTFIX Crash in in TrueTypeFontMetricsBuilder::GetBlackBox when googling a particular search query

FredMcD
FredMcD
more options

The bug reports point to fonts. I called for more help.

Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Fonts Information - Detected via Flash http://browserspy.dk/fonts-flash.php?detail=1

PrintBernies
PrintBernies Biabia la
more options

FredMcD said

The bug reports point to fonts. I called for more help. Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own. Fonts Information - Detected via Flash http://browserspy.dk/fonts-flash.php?detail=1

Allowing Websites to choose their own was already checked when I went there. I unchecked it, clicked okay. Went back, checked it and clicked okay. It seems as though doing that fixed the problem.

FredMcD
FredMcD
more options

Ɖɔɖɔɖo si wotia

Give it a few days. If the problem is gone,

Please flag your last post as Solved Problem so others will know.