Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Αυτός ο ιστότοπος θα έχει περιορισμένη λειτουργικότητα, όσο εκτελούμε εργασίες συντήρησης για να βελτιώσουμε την εμπειρία σας. Αν ένα άρθρο δεν επιλύει το ζήτημά σας και θέλετε να κάνετε μια ερώτηση, η κοινότητα υποστήριξής μας είναι έτοιμη να σας βοηθήσει στο Twitter (@FirefoxSupport) και στο Reddit (/r/firefox).

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Firefox crashes when trying to start

  • 1 απάντηση
  • 1 έχει αυτό το πρόβλημα
  • 7 προβολές
  • Τελευταία απάντηση από Andrew

krizzle
krizzle
more options

When trying to start Firefox, only the crashreporter opens. When trying to submit Crash to Firefox, crashreporter fails to send Crashreport.

Since Firefox doesn't start, I can't add Details about the Crash automatically.

Content of .extra: SafeMode=1 StartupTime=1444053707 ProductName=Firefox Vendor=Mozilla ReleaseChannel=release Version=41.0.1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=41.0.1&buildid=20150929144111 InstallTime=1443839077 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1444053707 SecondsSinceLastCrash=3 BreakpadReserveAddress=55640064 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=26 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4064043008 TotalPageFile=9849233408 AvailablePageFile=7414206464 TotalPhysicalMemory=8507056128 AvailablePhysicalMemory=6278348800


The dump file is too large, so I uploaded it: http://www.solidfiles.com/d/2ba2ac081a/

When trying to start Firefox, only the crashreporter opens. When trying to submit Crash to Firefox, crashreporter fails to send Crashreport. Since Firefox doesn't start, I can't add Details about the Crash automatically. Content of .extra: SafeMode=1 StartupTime=1444053707 ProductName=Firefox Vendor=Mozilla ReleaseChannel=release Version=41.0.1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=41.0.1&buildid=20150929144111 InstallTime=1443839077 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1444053707 SecondsSinceLastCrash=3 BreakpadReserveAddress=55640064 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=26 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4064043008 TotalPageFile=9849233408 AvailablePageFile=7414206464 TotalPhysicalMemory=8507056128 AvailablePhysicalMemory=6278348800 The dump file is too large, so I uploaded it: http://www.solidfiles.com/d/2ba2ac081a/

Όλες οι απαντήσεις (1)

Andrew
Andrew
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.