Firefox crashes
Win7 Firefox crashes randomly, most often when I'm not using it. I get a popup that tells me FF has crashed, and asking me whether to restart.
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Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page (3-bar button/Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
- https://support.mozilla.org/kb/Troubleshooting+plugins
Start Firefox in Safe Mode to check if one of the extensions (3-bar button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: 3-bar button/Tools > Add-ons > Appearance
- Do NOT click the "Refresh Firefox" button on the Safe Mode start window