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Since joining Sky we have still used our virginmedia.com address, anyone know why it has now stopped receiving emails?

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bodcas
bodcas
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We were with Virgin Media and didn't want to be transferred to TalkTalk, so we joined Sky instead. We were told we could keep our existing virginmedia.com email address and it has worked fine up to now. We have just returned from holiday and found the last email we received on our computer was July 1. However, I have still managed to receive and read emails on my mobile phone. I rang Virgin Media and they said I should ring TalkTalk. I spoke to them and they said it was Virgin Media. Back to Virgin Media and they said go back to TalkTalk. Eventually I tried Sky who were very helpful but couldn't find a solution. They did suggest that, as I can access emails on my phone, which doesn't use Thunderbird, but not on my computer, where the emails do go through Thunderbird, that it might be something to do with Thunderbird/virginmedia.com. When I switch the email on, it says 'connected to imap.virginmedia.com', then it says 'checking mail server capabilities'. This is followed by a window which asks for a password for imap.virginmedia.com, but every time I put in the password, it says 'log-in to server failed'. Can anyone come up with a suggestion please?

We were with Virgin Media and didn't want to be transferred to TalkTalk, so we joined Sky instead. We were told we could keep our existing virginmedia.com email address and it has worked fine up to now. We have just returned from holiday and found the last email we received on our computer was July 1. However, I have still managed to receive and read emails on my mobile phone. I rang Virgin Media and they said I should ring TalkTalk. I spoke to them and they said it was Virgin Media. Back to Virgin Media and they said go back to TalkTalk. Eventually I tried Sky who were very helpful but couldn't find a solution. They did suggest that, as I can access emails on my phone, which doesn't use Thunderbird, but not on my computer, where the emails do go through Thunderbird, that it might be something to do with Thunderbird/virginmedia.com. When I switch the email on, it says 'connected to imap.virginmedia.com', then it says 'checking mail server capabilities'. This is followed by a window which asks for a password for imap.virginmedia.com, but every time I put in the password, it says 'log-in to server failed'. Can anyone come up with a suggestion please?

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christ1
christ1
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https://support.mozilla.org/kb/cannot-receive-messages

Toad-Hall
Toad-Hall
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re :We were with Virgin Media and didn't want to be transferred to TalkTalk, so we joined Sky instead. We were told we could keep our existing virginmedia.com email address.....When I switch the email on, it says 'connected to imap.virginmedia.com'

I've just had a thought..... You say it is trying to access 'imap.virginmedia.com' server, but is this still correct as you have moved from virginmedia to Sky?

If the virginmedia account has been closed and the 90 day deadline has expired then you would not have correct username or password as the account no longer exists.


If you moved to Sky then it is likely you will have a sky.com email address. Maybe you have to logon to that account and add the virginmedia email address.

Sky.com incoming and outgoing mail server:


http://community.virginmedia.com/t5/Email/virgin-net-email/m-p/3133766/highlight/true#M125977