I cannot go to a file and left click hit send and get the email to open a new email with the file attached like before WHAT DO I DO
When i go to explorer, right click on a file, scroll down to send to, and then email, my Thunderbird closes instead of opening an email with the attachment ready to send. This happens on all file since the update.
Επιλεγμένη λύση
Thanks!
Ανάγνωση απάντησης σε πλαίσιο 👍 0Όλες οι απαντήσεις (20)
what versions of Thunderbird are you using?
This is supposed to be fixed in 60.5 that is currently rolling out.
Thanks Matt I am on 65.00 plus you know that already,. I love this email this is one of the first glitches that bug me.
Could you please do the following:
- Open the menu
> Help > Troubleshooting Information, then click Copy text to Clipboard.
- Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
- Open a reply to this post, and paste the link to your troubleshooting information.
Next, we'll need you to provide answers to the following question:
- Does Thunderbird work in Thunderbird Safe mode?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
anitvirus malware bytes avast defender I did nothing to m ake this happen It stared after the latest update to 6.0 inmotion is my email provider att is my internet provider I didn't do anything before hand and Please note the error is from a mail return when I try to forward an email with an attachment. When I try to go to explorer , files, right click on say any file, go down to send to and then choose email it closes thunderbird down~! It used to attach the file to a new email so it could be sent.
have you tried going to that link in pastebin? I am getting some sort of javascript that talks about respawning chat sessions, not Thunderbird's troubleshooting information.
You attached a photograph? of something. It is totally illegible. a load of text about the size of a postage stamp. No amount to zoom makes it legible so I have no idea what that says either.
I is a bit of a worry you list three anti virus products. Normally they fight with one another and don't work properly. But I will reserve comment until I see the troubleshooting information.
1.
account4:
INCOMING: account4, , (imap) secure250.inmotionhosting.com:993, SSL, passwordCleartext
OUTGOING: , secure250.inmotionhosting.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Lightning
6.7
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus: Windows Defender Antivirus
Antispyware: Windows Defender Antivirus
Firewall: Windows Firewall
Graphics
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7)
EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
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WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7)
EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
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WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
DirectWrite: true (10.0.17763.168)
GPU #1
Active: Yes
Description: NVIDIA Quadro M4000
Vendor ID: 0x10de
Device ID: 0x13f1
Driver Version: 22.21.13.8569
Driver Date: 9-16-2017
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll
Subsys ID: 1153103c
RAM: 8192
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Uses Tiling (Content): true
Decision Log
DIRECT2D: disabled by default: Disabled by default
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureavailable by user: Qualified enabled by pref unavailable by runtime: GPU Process is disabled
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers (RODE NT-USB)
USB\VID_19F7&PID_0003&MI_00\6&6fef0d1&1&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA HDMI Output (Port 3) (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA HDMI Output (Port 1) (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
U28E590 (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
NVIDIA HDMI Output (Port 2) (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers / Headphones (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
U28E590-8 (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
3.
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (RODE NT-USB)
USB\VID_19F7&PID_0003&MI_00\6&6fef0d1&1&0000
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 441
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (HD Pro Webcam C920)
USB\VID_046D&PID_082D&MI_02\6&9b24c39&0&0002
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 16000, support: 16000 - 16000
0 - 0
Stereo Mix (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Line In (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (Realtek Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.download.folderList: 1
browser.download.useDownloadDir: true
dom.max_chrome_script_run_time: 0
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font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 65.0
gfx.crash-guard.d3d11layers.deviceID: 0x13f1
gfx.crash-guard.d3d11layers.driverVersion: 22.21.13.8569
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.acceleration.disabled: false
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1548607190
places.history.expiration.transient_current_max_pages: 112348
print.printer_HP_ENVY_4520_series.print_bgcolor: false
print.printer_HP_ENVY_4520_series.print_bgimages: false
print.printer_HP_ENVY_4520_series.print_duplex: -437918235
print.printer_HP_ENVY_4520_series.print_edge_bottom: 0
print.printer_HP_ENVY_4520_series.print_edge_left: 0
print.printer_HP_ENVY_4520_series.print_edge_right: 0
print.printer_HP_ENVY_4520_series.print_edge_top: 0
print.printer_HP_ENVY_4520_series.print_evenpages: true
print.printer_HP_ENVY_4520_series.print_footercenter:
print.printer_HP_ENVY_4520_series.print_footerleft: &PT
print.printer_HP_ENVY_4520_series.print_footerright: &D
print.printer_HP_ENVY_4520_series.print_headercenter:
print.printer_HP_ENVY_4520_series.print_headerleft: &T
print.printer_HP_ENVY_4520_series.print_headerright: &U
print.printer_HP_ENVY_4520_series.print_in_color: true
print.printer_HP_ENVY_4520_series.print_margin_bottom: 0.5
print.printer_HP_ENVY_4520_series.print_margin_left: 0.5
print.printer_HP_ENVY_4520_series.print_margin_right: 0.5
print.printer_HP_ENVY_4520_series.print_margin_top: 0.5
print.printer_HP_ENVY_4520_series.print_oddpages: true
print.printer_HP_ENVY_4520_series.print_orientation: 0
print.printer_HP_ENVY_4520_series.print_page_delay: 50
print.printer_HP_ENVY_4520_series.print_paper_data: 1
print.printer_HP_ENVY_4520_series.print_paper_height: -1.00
print.printer_HP_ENVY_4520_series.print_paper_name:
print.printer_HP_ENVY_4520_series.print_paper_size_unit: 0
print.printer_HP_ENVY_4520_series.print_paper_width: -1.00
print.printer_HP_ENVY_4520_series.print_resolution: 600
print.printer_HP_ENVY_4520_series.print_reversed: false
print.printer_HP_ENVY_4520_series.print_scaling: 1.00
print.printer_HP_ENVY_4520_series.print_shrink_to_fit: true
print.printer_HP_ENVY_4520_series.print_to_file: false
print.printer_HP_ENVY_4520_series.print_unwriteable_margin_bottom: 12
print.printer_HP_ENVY_4520_series.print_unwriteable_margin_left: 12
print.printer_HP_ENVY_4520_series.print_unwriteable_margin_right: 12
print.printer_HP_ENVY_4520_series.print_unwriteable_margin_top: 12
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.sandbox.plugin.tempDirSuffix: {eacd8e34-2db5-4a7f-8992-959a4b4d8686}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1548955123
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.20
4.20
That's all of the Troubleshooting file. Ill resize the other image
Try this Picture
ddrian said
That's all of the Troubleshooting file. Ill resize the other image
Before you do that? what version are you using. You got all the troubleshooting information except the versions information. But it looks like it is not the release version. Given the release version of Lightning is 7.2 and you have 6.7 It is not the current release version of 60.5 which contains the bug fix I spoke of.
Please reinstall using the install from thunderbird.net
65.0b4
If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update?
All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?
All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?
The only issue might be with the calendar. You might have to reinstall it after the downgrade.
Επιλεγμένη λύση
Thanks!