Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Αυτός ο ιστότοπος θα έχει περιορισμένη λειτουργικότητα, όσο εκτελούμε εργασίες συντήρησης για να βελτιώσουμε την εμπειρία σας. Αν ένα άρθρο δεν επιλύει το ζήτημά σας και θέλετε να κάνετε μια ερώτηση, η κοινότητα υποστήριξής μας είναι έτοιμη να σας βοηθήσει στο Twitter (@FirefoxSupport) και στο Reddit (/r/firefox).

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

the inbox has disappeared

  • 1 απάντηση
  • 1 έχει αυτό το πρόβλημα
  • 13 προβολές
  • Τελευταία απάντηση από christ1

more options

all of a sudden my inbox is empty, looks like it is deleted. Other folders are not empty. When I look at the directory Users\xxx\AppData\Roaming\Thunderbird\Profiels\fsdsdfsd.default\Mail\xxx\Inbox than the size is 0 byte. Also the Sent file is in this directort and it is close to 1 GB. The Inbox file should be around this size because it contains 10 years of emails. Inbox.msf is 3 kb, the Sent.msf around 2 MB. So it really is deleted, why I dont know.

Can somebody tell me what has happened, and if I can restore it.

all of a sudden my inbox is empty, looks like it is deleted. Other folders are not empty. When I look at the directory Users\xxx\AppData\Roaming\Thunderbird\Profiels\fsdsdfsd.default\Mail\xxx\Inbox than the size is 0 byte. Also the Sent file is in this directort and it is close to 1 GB. The Inbox file should be around this size because it contains 10 years of emails. Inbox.msf is 3 kb, the Sent.msf around 2 MB. So it really is deleted, why I dont know. Can somebody tell me what has happened, and if I can restore it.

Επιλεγμένη λύση

Can somebody tell me what has happened, ...

The most common cause for these kind of problems is anti-virus software. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

... and if I can restore it.

Do you have a recent backup of your Thunderbird profile folder created before the incident?

Ανάγνωση απάντησης σε πλαίσιο 👍 0

Όλες οι απαντήσεις (1)

more options

Επιλεγμένη λύση

Can somebody tell me what has happened, ...

The most common cause for these kind of problems is anti-virus software. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

... and if I can restore it.

Do you have a recent backup of your Thunderbird profile folder created before the incident?