Hola, Lamento lo ocurrido, No recomendamos usar el servicio de Sync como respaldo, para realizar un respaldo del Firefox solo debes copiar el Perfil del mismo. Según lo que me comentas ya existía un problema antes de formatear la maquina ya que desde otro Firefox no logro sincronizar los datos, podría haber ocurrido un problema en el Firefox original. Yo creería que ya no es posible recuperar los datos desde el Servidor de Sync pero puedes probar el complemento About Sync: https://addons.mozilla.org/en-US/firefox/addon/about-sync/?src=search Para observar que muestra los logs de la sincronización escribiendo: about:sync y también el log del servicio de Sync: about:sync-log

Saludos

Buenas GerardoPcp04 muchas gracias por tu respuesta.

He intentado descargarme el addOn, pero para ello me pide actualizar a la versión 72.0a1. Actualmente tengo la 70.0 y al intentar actualizar a través de "Acerca de Firefox" me indica que la versión instalada es la última, ¿sabes si es posible actualizarlo de otra forma?

Sobre lo de observar que muestra los logs de sincronización creo que no lo he entendido del todo. He probado con "about:sync" y la respuesta es que la dirección no es correcta, con "about:sync-log" muestra un directorio con unos doce archivos del estilo "error-sync-1572463414592.txt". Si es útil puedo pegar el contenido de alguno de ellos, van desde el 30 de Octubre al 7 de Noviembre.

Buenas GerardoPcp04 muchas gracias por tu respuesta. He intentado descargarme el addOn, pero para ello me pide actualizar a la versión 72.0a1. Actualmente tengo la 70.0 y al intentar actualizar a través de "Acerca de Firefox" me indica que la versión instalada es la última, ¿sabes si es posible actualizarlo de otra forma?

G: Dejame revisarlo, el Firefox 72 es versión Beta, para instalarlo directamente debes bajar la versión Beta, pero dejame revisar si hay alguna forma de hacer funcionar el addon

Sobre lo de observar que muestra los logs de sincronización creo que no lo he entendido del todo. He probado con "about:sync"

G: solo funciona con el addon anterior

y la respuesta es que la dirección no es correcta, con "about:sync-log" muestra un directorio con unos doce archivos del estilo "error-sync-1572463414592.txt". Si es útil puedo pegar el contenido de alguno de ellos, van desde el 30 de Octubre al 7 de Noviembre.

G: Copia el ultimo mensaje de error Gracias

<<G: Dejame revisarlo, el Firefox 72 es versión Beta, para instalarlo directamente debes bajar la versión Beta, pero dejame revisar si hay alguna forma de hacer funcionar el addon>>

B: Ok Gracias

<<Sobre lo de observar que muestra los logs de sincronización creo que no lo he entendido del todo. He probado con "about:sync"...>>

B: Comprendido

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30/Octubre -> error-sync-1572463414592.txt

1572462803073 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1572463403084 Sync.Service DEBUG User-Agent: Firefox/70.0 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191016161957.desktop 1572463403085 Sync.Service INFO Starting sync at 2019-10-30 20:23:23 in browser session c4pL-kYWr4fL 1572463403085 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1572463403101 Sync.Status INFO Resetting Status. 1572463403101 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1572463413862 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1572463413862 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1572463413876 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1572463414322 Sync.Resource WARN GET request to https://sync-706-us-west-2.sync.services.mozilla.com/1.5/114289742/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1572463414576 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1572463414577 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1572463414578 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1572463414581 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1572463414590 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

-

08/Noviembre -> error-sync-1573209102846.txt

1573208839746 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1573208902808 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1573208902808 FirefoxAccounts DEBUG fxa_status received 1573208902809 FirefoxAccounts DEBUG service: sync 1573208902809 FirefoxAccounts DEBUG is private browsing: false 1573208906969 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1573208906971 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1573209083127 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1573209083127 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573209083129 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1573209083139 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1573209083139 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573209091717 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1573209091717 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1573209091719 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1573209091722 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573209091722 Sync.Service INFO Starting sync at 2019-11-08 11:31:31 in browser session fuFEONXhiSDC 1573209091723 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573209091727 Sync.Status INFO Resetting Status. 1573209091727 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1573209091732 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1573209091732 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1573209091735 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573209091735 Sync.Service INFO Starting sync at 2019-11-08 11:31:31 in browser session fuFEONXhiSDC 1573209091735 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync".(resource://services-sync/util.js:69:5) JS Stack trace: LockException@util.js:69:5 throwLockException@util.js:155:11 WrappedLock@util.js:169:15 _lockedSync@service.js:1339:6 sync/<@service.js:1282:18 WrappedCatch@util.js:140:27 sync@service.js:1283:7 1573209091736 Sync.Service INFO Cannot start sync: already syncing? 1573209102825 Sync.Resource WARN GET request to https://sync-706-us-west-2.sync.services.mozilla.com/1.5/114289742/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1573209102826 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1573209102827 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1573209102827 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1573209102829 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1573209102843 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

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He colgado primero y último... y menudo tocho, gracias por tu tiempo.

Hola, Los logs indican errores con el dns, como que nu encuentra el nombre del servidor, probemos varias cosas: En la configuracion del Firefox en el menú Proxy si no usas proxy entonces marca la opción "sin proxy", luego desconecta la cuenta Sync, cierra el Firefix y ve a la carpeta del perfil del Firefox y borra la carpeta "weave", finalmente vuelve a probar. Escribí los pasos de me memoria por si algo varía un poco. Saludos

Buenas GerardoPcp04

Pues marcada ha quedado la opción "Sin Proxy", he desconectado la cuenta de Sync, he cerrado Firefox y finalmente he borrado la carpeta "weave" del perfil. He vuelto a sincronizar y esperado un tiempo por si necesita hacer alguna conexión, finalmente he probado la opción "Sincronizar ahora" pero por el momento no muestra ningún cambio.

ok, ahora el último y nuevo Log no debería tener nombre con error, envíame este último para analizarlo. Gracias

ok, ahora el último y nuevo Log no debería tener nombre con error, envíame este último para analizarlo. Gracias

Buenos días. Los archivos nuevos desaparecieron (imagino que al borrar la carpeta) y hay dos nuevos de ayer, con una diferencia de 10 min:

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error-sync-1573252000695.txt 2 KB 08/11/2019 23:26:40

1573251378533 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1573251978544 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573251978545 Sync.Service INFO Starting sync at 2019-11-08 23:26:18 in browser session RIkBwighGy-v 1573251978545 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573251978549 Sync.Status INFO Resetting Status. 1573251978550 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1573252000682 Sync.Resource WARN GET request to https://sync-706-us-west-2.sync.services.mozilla.com/1.5/114289742/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1573252000683 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1573252000683 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1573252000684 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1573252000686 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1573252000694 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

(pego el siguiente en otra respuesta porque aquí agota los caracteres)

Segundo log:

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error-sync-1573252611827.txt 9 KB 08/11/2019 23:36:51

1573252000695 Sync.LogManager DEBUG Flushing file log 1573252000721 Sync.LogManager DEBUG Log cleanup threshold time: 1572388000721 1573252000744 Sync.LogManager DEBUG Done deleting files. 1573252600697 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573252600697 Sync.Service INFO Starting sync at 2019-11-08 23:36:40 in browser session RIkBwighGy-v 1573252600698 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573252600709 Sync.Status INFO Resetting Status. 1573252600710 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1573252600712 Sync.BrowserIDManager INFO Getting keys 1573252600713 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1573252600713 FirefoxAccounts DEBUG enter getAssertion() 1573252600714 FirefoxAccounts DEBUG getCertificateSigned: true true 1573252600719 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1573252600719 Services.Common.RESTRequest DEBUG POST Length: 888 1573252611789 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1573252611789 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:488 1573252611790 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 624" data: no] Stack trace: get status()@resource://services-common/rest.js:624 request()@resource://services-common/hawkclient.js:239 1573252611791 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 639" data: no] Stack trace: get statusText()@resource://services-common/rest.js:639 request()@resource://services-common/hawkclient.js:247 1573252611791 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1573252611792 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 671" data: no] Stack trace: get headers()@resource://services-common/rest.js:671 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:316 request()@resource://services-common/hawkclient.js:255 1573252611793 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 671" data: no] Stack trace: get headers()@resource://services-common/rest.js:671 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:316 request()@resource://services-common/hawkclient.js:256 1573252611793 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 639" data: no] Stack trace: get statusText()@resource://services-common/rest.js:639 _constructError()@resource://services-common/hawkclient.js:122 request()@resource://services-common/hawkclient.js:261 1573252611794 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 624" data: no] Stack trace: get status()@resource://services-common/rest.js:624 _constructError()@resource://services-common/hawkclient.js:123 request()@resource://services-common/hawkclient.js:261 1573252611795 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 624" data: no] Stack trace: get status()@resource://services-common/rest.js:624 _constructError()@resource://services-common/hawkclient.js:124 request()@resource://services-common/hawkclient.js:261 1573252611795 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 671" data: no] Stack trace: get headers()@resource://services-common/rest.js:671 _constructError()@resource://services-common/hawkclient.js:130 request()@resource://services-common/hawkclient.js:261 1573252611796 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]","message":null,"code":null,"errno":null} 1573252611796 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]","message":null,"code":null,"errno":null} 1573252611797 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]","message":null,"code":null,"errno":null} 1573252611797 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1573252611797 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1573252611798 Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]","message":null,"code":null,"errno":null} 1573252611806 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1573252611806 FirefoxAccounts DEBUG getOAuthToken enter 1573252611811 FirefoxAccounts TRACE getCachedToken returning cached token 1573252611811 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1573252611812 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1573252611816 Sync.Resource WARN GET request to https://sync-706-us-west-2.sync.services.mozilla.com/1.5/114289742/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1573252611817 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1573252611817 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1573252611818 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1573252611819 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1573252611826 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

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A ver qué tal...

¡Hola!

Gracias por los registros.

He reportado el bug en https://bugzilla.mozilla.org/show_bug.cgi?id=1595347 por favor síguelo y agrega más detalles allá cuando sean requeridos.

Por favor marca esta pregunta como resuelta.

¡Gracias!