Hi

So I can understand this better and see if a solution is possible, what is the make and model of your Android device?

Hello,

The device runs on a Samsung - Galaxy A3 (2015) with Android 6.0.1

Mark

Okay, thanks.

I can certainly make Firefox function on your device, but I cannot guarantee to save the tabs.

• In the Android Settings app (typically a cogwheel icon), open Applications and find Firefox.
• Under Storage, clear the cache. (Feel free to do the same for other apps on your device).

It might take a little while to clear but it will reduce right down and hopefully you can open Firefox for Android. If this does not work, clear the data (do not do this for other apps!) - but this will remove the tabs and set Firefox for Android back to "new app" defaults.

I hope this helps - please let us know how this goes.

Many thanks for your suggestions!

I forgot to include in the opening post that the cache was cleared in my early attempt to fix and this did not help.

I resisted clearing data for risk of losing open tabs.

The opportunity to clear data has now disappeared as I had uninstalled firefox to then reinstall the newer apk. Firefox is no longer in the app list, but running the new apk fails to install.

If any other ideas appear, I will willingly try....

Happy New Year to all!

Mark

Hi

Have you installed Firefox for Android from Google Play or have you sideloaded the .apk?

Hello,

The APK was sideloaded to try and install Firefox. I avoid Google Play where possible.

Try installing from play store.

If all attempts fail then see if you have enough storage. The last attempt can be resetting your device!

Thanks for suggestions jayzx

After ensuring there is sufficient storage, installing from play store resulted in same problem.

Resetting the device is too extreme for nature and degree of problem; especially as one aim is to retrieve the tabs that were open.

I will wait to see if any other solutions to try surface.

In the meantime I can use the Samsung browser.