Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Αυτός ο ιστότοπος θα έχει περιορισμένη λειτουργικότητα, όσο εκτελούμε εργασίες συντήρησης για να βελτιώσουμε την εμπειρία σας. Αν ένα άρθρο δεν επιλύει το ζήτημά σας και θέλετε να κάνετε μια ερώτηση, η κοινότητα υποστήριξής μας είναι έτοιμη να σας βοηθήσει στο Twitter (@FirefoxSupport) και στο Reddit (/r/firefox).

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Thunderbird has stopped opening altogether. After 10 minutes I eventually crash (win10)

  • 2 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
  • 1 προβολή
  • Τελευταία απάντηση από sfhowes

fuzzyjonclay
fuzzyjonclay
more options

Hi everyone

My installation of Thunderbird on a Windows 10 laptop has often been quite slow, but now it's not opening at all.

After around 10 minutes of inactivity I get the following error. Could anyone please help?

Many thanks Jon

BlockedDllList: BreakpadReserveAddress: 53608448 BreakpadReserveSize: 83886080 BuildID: 20201211152611 CPUMicrocodeVersion: 0xa0b CrashTime: 1608990662 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1608829407 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Avast Software s.r.o.":["aswhook.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["d3d11.dll","dxgi.dll","DWrite.dll","powrprof.dll","dnsapi.dll","wbemcomn.dll","wbemprox.dll","avrt.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","uxtheme.dll","RpcRtRemote.dll","rsaenh.dll","dwmapi.dll","ntmarta.dll","winmm.dll","cryptsp.dll","wsock32.dll","WSHTCPIP.DLL","mswsock.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","dbghelp.dll","version.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","CRYPTBASE.dll","sspicli.dll","shlwapi.dll","clbcatq.dll","profapi.dll","cfgmgr32.dll","rpcrt4.dll","msctf.dll","psapi.dll","lpk.dll","KERNELBASE.dll","user32.dll","setupapi.dll","usp10.dll","devobj.dll","ws2_32.dll","ole32.dll","gdi32.dll","oleaut32.dll","crypt32.dll","advapi32.dll","msvcrt.dll","shell32.dll","sechost.dll","kernel32.dll","msasn1.dll","imm32.dll","wintrust.dll","userenv.dll","nsi.dll","Wldap32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 674 StartupCrash: 1 StartupTime: 1608990599 ThreadIdNameMapping: 1564:"Gecko_IOThread",4640:"Link Monitor #1",3976:"Socket Thread",2168:"Permission",5516:"Timer",5568:"BackgroundThreadPool #1",5624:"JS Watchdog",5608:"JS Helper",5604:"JS Helper",1476:"BGReadURLs",5592:"Cache2 I/O",5660:"Cookie",5628:"Worker Launcher", Throttleable: 1 URL: UptimeTS: 147.197196 Version: 78.6.0

This report also contains technical information about the state of the application when it crashed.

Hi everyone My installation of Thunderbird on a Windows 10 laptop has often been quite slow, but now it's not opening at all. After around 10 minutes of inactivity I get the following error. Could anyone please help? Many thanks Jon BlockedDllList: BreakpadReserveAddress: 53608448 BreakpadReserveSize: 83886080 BuildID: 20201211152611 CPUMicrocodeVersion: 0xa0b CrashTime: 1608990662 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1608829407 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Avast Software s.r.o.":["aswhook.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["d3d11.dll","dxgi.dll","DWrite.dll","powrprof.dll","dnsapi.dll","wbemcomn.dll","wbemprox.dll","avrt.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","uxtheme.dll","RpcRtRemote.dll","rsaenh.dll","dwmapi.dll","ntmarta.dll","winmm.dll","cryptsp.dll","wsock32.dll","WSHTCPIP.DLL","mswsock.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","dbghelp.dll","version.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","CRYPTBASE.dll","sspicli.dll","shlwapi.dll","clbcatq.dll","profapi.dll","cfgmgr32.dll","rpcrt4.dll","msctf.dll","psapi.dll","lpk.dll","KERNELBASE.dll","user32.dll","setupapi.dll","usp10.dll","devobj.dll","ws2_32.dll","ole32.dll","gdi32.dll","oleaut32.dll","crypt32.dll","advapi32.dll","msvcrt.dll","shell32.dll","sechost.dll","kernel32.dll","msasn1.dll","imm32.dll","wintrust.dll","userenv.dll","nsi.dll","Wldap32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 674 StartupCrash: 1 StartupTime: 1608990599 ThreadIdNameMapping: 1564:"Gecko_IOThread",4640:"Link Monitor #1",3976:"Socket Thread",2168:"Permission",5516:"Timer",5568:"BackgroundThreadPool #1",5624:"JS Watchdog",5608:"JS Helper",5604:"JS Helper",1476:"BGReadURLs",5592:"Cache2 I/O",5660:"Cookie",5628:"Worker Launcher", Throttleable: 1 URL: UptimeTS: 147.197196 Version: 78.6.0 This report also contains technical information about the state of the application when it crashed.

Τροποποιήθηκε στις από το χρήστη Wayne Mery

Όλες οι απαντήσεις (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please post your crash IDs here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird

sfhowes
sfhowes
  • Top 10 Contributor
more options

I think you'll find the problem can be traced to the Avast Mail Shield:

https://support.mozilla.org/en-US/questions/1312586

https://support.mozilla.org/en-US/questions/1312718