V78.12 does not start. Safe modes do not help.
I updated TB to 78.12 two days ago and have not been able to start it. I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail. Installing V78.11 solved the problem instantly. Everything is back to normal now. I wonder if anyone else has experienced the same.
BTW, I cannot find a button to click to ask a question. I had to search the Internet and find this link to ask this question: https://support.mozilla.org/en-US/questions/new/thunderbird/form Could anyone shed some light on this?
Τροποποιήθηκε στις από τον/την Wayne Mery
Επιλεγμένη λύση
Hello there hong. We have read your message. We try to help you.
How is the computer at the moment?
Greetings Firefox volunteer.
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Επιλεγμένη λύση
Hello there hong. We have read your message. We try to help you.
How is the computer at the moment?
Greetings Firefox volunteer.
Τροποποιήθηκε στις από τον/την День сумо
The computer is working fine. I am still using V78.11 that is working perfectly. I will wait for V78.13 to try.
Hello there again.
What kind of pc do you use? A good one? Something like a window computer? Or a laptop? Do you also use the mobile versions of our Software?
Can I ask?
Greetings Firefox volunteer.
Τροποποιήθηκε στις από τον/την День сумо
Hello there again. Oké thank you for using Thunderbird
Greetings Firefox volunteer
Hello, Thank you for trying to help.
Here are my PC's specs:
Processor AMD Ryzen 7 2700 Eight-Core Processor 3.40 GHz Installed RAM 32.0 GB Edition Windows 10 Pro Version 20H2 Installed on 2020-12-26 OS build 19042.1110 Experience Windows Feature Experience Pack 120.2212.3530.0
> I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail.
Still sounds like a Windows or hardware problem.