No. This forum is manned by fellow Thunderbird users in an unpaid voluntary capacity. The volunteers can be anywhere in the world. They do not phone anyone. They do not access your computer, take control and fix. All correpondence is done via this question in forum. Do not post any sensitive information like email addresses and telephone numbers as this is a public forum meaning anyone can see it. You ask a question and also supply information to help explain the issue. Tell us your Operating System, version of Thunderbird, whether you use IMap or Pop accounts. What server you use? Describe the problem. Explain what moves you do and what happens. Add images if it helps to explain what you can see.