Not following Junk rules for one address
This has been happening for several months now. Under Account Settings-->Junk Settings I have "Enable adaptive junk mail controls for this account" selected. I also have "Do not automatically mark mail as junk is the sender is in:" and I have Personal Address Book selected. I have the email address trackingmail@fedex.com in my personal address book. Yet, sometimes the email ends up in the junk folder. More often than not it does not. I do a lot of shipping with Fed Ex. How else do I troubleshoot this?
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Is your account IMAP and with a provider like yahoo that simply knows best and places anything they think is spam into the designated folder. That would account for it.
Matt said
Is your account IMAP and with a provider like yahoo that simply knows best and places anything they think is spam into the designated folder. That would account for it.
No. We have a catchall account for spam and junk.
In order for us to better investigate this issue, we'll need some more information.
Could you please do the following?
- Open the menu
> Help > Troubleshooting Information, then click Copy text to Clipboard.
- Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
- Open a reply to this post, and paste the link to your troubleshooting information you just copied.
Next, we'll need you to provide answers to the following questions:
- Does Thunderbird work in troubleshooting mode?
- Do you use anti-virus and firewall software? What is the version?
Matt said
In order for us to better investigate this issue, we'll need some more information. Could you please do the following?Next, we'll need you to provide answers to the following questions:
- Open the menu
- Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
- Open a reply to this post, and paste the link to your troubleshooting information you just copied.
- Does Thunderbird work in troubleshooting mode?
- Do you use anti-virus and firewall software? What is the version?
Does Thunderbird work in troubleshooting mode?
Yes Do you use anti-virus and firewall software? What is the version? No