We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Try to start Firefox in Troubleshoot Mode to see if that works.

• Windows: hold down the Shift key while starting Firefox
• Mac: hold down the Options key while starting Firefox

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

• https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist

Download the latest vc_redist.x64 and vc_redist.x86 files.

• https://aka.ms/vs/17/release/vc_redist.x64.exe
• https://aka.ms/vs/17/release/vc_redist.x86.exe

You need to reboot the computer.

• https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems