Hi The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: * [https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form Mozilla VPN] * [https://support.mozilla.org/en-US/questions/new/relay/form Firefox Relay] * [https://support.mozilla.org/en-US/questions/new/mdn-plus/form MDN Plus] * [https://support.mozilla.org/en-US/questions/new/hubs/form Hubs]

1 in your settings drop down to Reset ..... Networks etc you will need to reset the device off on. Go into Networks select preferred network you need to set the gateway to your APN and secure the IPV4 and 6.