I've loaded Firefox and when I double click on the icon nothing happens.
I've removed the Firefox program and re-loaded it 3 times. When I double click on the icon, Firefox will not open at all.
This happened
Every time Firefox opened
Soon as I loaded the Firefox software
User Agent
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)
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Hello Diana.
Unfortunately, this kind of problems are the hardest to fix because they're the hardest to diagnose. For now, try reading this support article:
https://support.mozilla.com/en-US/kb/Firefox+will+not+start
I hope it helps.