I have v6.0.2 x86 en-US installed on a laptop running Vista, and a desktop running W7. After the installation, I have been unable to attach anything from a file onto an email. If I switch to IE, it works just fine. HELP!
I disabled all of the plug-ins and anti-virus program but it still won't attach files (BMP, JPG, etc) to any email.
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Which online mail service do you use?
If you use Hotmail (Windows Live) then you may need to install Silverlight.
I am using Yahoo mail, have been for 4+ years without problem until now.
No problems here with uploading an attachment to Yahoo when composing a new mail.
Make sure that you do not block JavaScript
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Did you also check the firewall?
Which security software (firewall, anti-virus) do you have?
I went into safe mode and was able to attach a JPG to an email. I then exited safe mode and tried again. It appears to be working OK now, don't know why as I didn't make any changes. Oh well, hope it works from now on. Thanks for your help.
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You're welcome