Cannot log on to website - says User ID invalid; can get in with Internet Explorer
Using 7.0.1 Unable to log into our web data base as of today. I enter ID and Password. It tells me user name is invalid. When I use Internet Explorer it works fine. How do I clear Firefox memory of ID names?
Using 7.0.1 Unable to log into our web data base as of today. I enter ID and Password. It tells me user name is invalid. When I use Internet Explorer it works fine. How do I clear Firefox memory of ID names?
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This issue can be caused by corrupted cookies.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
I know this is a dumb question, but where is the tools? I tried Options. No good.
- Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily if the Menu Bar is hidden.
- Use "Firefox > Options" instead of "Tools > Options" if the menu bar is hidden.