Firefox crashes at startup even in safe mode
I have not previously had problems running Firefox (before today). When Firefox repeatedly crashed at startup I updated Firefox - still crashed at startup. I tried safe mode - still crashed. I checked OS updates (mine was already up to date). I uninstalled Firefox, re-downloaded it and tried again - still crashed at startup. Tried running the newly downloaded Firefox (i.e. no plugins, themes, etc.) in safe mode - still crashed at startup. It actually starts loading the webpage (Mozilla default) but crashes within a few seconds. Firefox also freezes up if I try to use the safe mode dialog box - if I check any boxes it will not continue or allow me to uncheck boxes, but if I just click through on 'continue in safe mode' it goes ahead and loads Firefox - and then crashes. Seems that Firefox just crashes after a certain amount of run time (few seconds) or freezes if it's in a dialogue box (same time frame). No problems running Safari or Chrome or any other programs, just Firefox. Suggestions?
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The attached crash report doesn't have any data in it, so it doesn't help the find a cause of the crashes.
If you have one that does have data in it if you check the link then please post the crash ID of such a crash.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Try a clean reinstall of Firefox and drag the current Firefox application to the trash.
You can also try to do some maintenance.
Try to repair the disk permissions:
You can do a check for corrupted and duplicate fonts and other font issues:
- http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
- http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
I'm not sure if this is the same crash report I posted earlier or not, but this is all I've got (I deleted all of the old crash reports, along with everything else, when I reinstalled Firefox). https://crash-stats.mozilla.com/report/index/bp-d4faaebe-dac2-43fe-8fa7-da8852120106
Incidentally, Firefox opened today just fine with no further tinkering on my part. I have absolutely no idea what happened. Of course, now I've lost all of my plug-ins, themes, and bookmarks. Not happy.
If you are using the Time Machine then you can try to restore the files in the Firefox Profile Folder