Hi chell80,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

Hopefully this helps!

I have just done that it still does it its so frusterating cause im on high speed wifi and it should not do this every time I call my internet service they say theres nothing they can do for me to call firefox web browser for this matter

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js [2] file and possible sessionstore-##.js [3] files with a number and sessionstore.bak in the Firefox Profile Folder.

• Help > Troubleshooting Information > Profile Directory: Open Containing Folder
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).

See also:

• [1] http://kb.mozillazine.org/Session_Restore
• [2] http://kb.mozillazine.org/sessionstore.js
• [3] http://kb.mozillazine.org/Multiple_profile_files_created

Another possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

• http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
• https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

You can also try to repair the places database with this extension:

• https://addons.mozilla.org/firefox/addon/places-maintenance/