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My Charter.net email, when I click on new email a small rectanular box appears overlaying what I would normally see. Can't move or get rid of this box

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rmdavies
rmdavies
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I was deleting messages when I must have done something wrong. When I go to open an email now a small rectangular box appears overlaying the the email. The email info is also in this small box. The small box has blue up and down arrow on right and left to right arrow on bottom. I can't move it delete it or anything. On the email message that the box is on top of I can click on bottom right corner to get the message still under small box. That message says it may not be as originally sent and has a box that says view message. To much work to read email. Tried charter.net email on Internet Explorer and it works like it had been before I got this problem.

I was deleting messages when I must have done something wrong. When I go to open an email now a small rectangular box appears overlaying the the email. The email info is also in this small box. The small box has blue up and down arrow on right and left to right arrow on bottom. I can't move it delete it or anything. On the email message that the box is on top of I can click on bottom right corner to get the message still under small box. That message says it may not be as originally sent and has a box that says view message. To much work to read email. Tried charter.net email on Internet Explorer and it works like it had been before I got this problem.

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cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can also try to reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).