Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

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Google mail will only load as HTML, Chrome works OK.

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  • Τελευταία απάντηση από jscher2000 - Support Volunteer

DaveAxtell39
DaveAxtell39
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Using Firefox 21 on Windows 7 Home. Ever since last update of Firefox my Google mail will not load as standard version. Load starts but never completes. If I use the HTML version of Gmail it works OK, but the HTML version is very limited. I thought it was a problem with the new Google mail but I tried using Google Chrome to browse and the standard version works OK. Is this a Firefox problem or a Google plot to get folks to use Chrome?

Using Firefox 21 on Windows 7 Home. Ever since last update of Firefox my Google mail will not load as standard version. Load starts but never completes. If I use the HTML version of Gmail it works OK, but the HTML version is very limited. I thought it was a problem with the new Google mail but I tried using Google Chrome to browse and the standard version works OK. Is this a Firefox problem or a Google plot to get folks to use Chrome?

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Microrobot
Microrobot
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove your Google cookies individually.

Then try reloading the page. Does that help?