cannot start firefox
I installed firefox.
when I double click the icon, something is working and there's firefox exe. on task manager.
but firefox doesn't start, just back to as before when i tried to start.
Uninstalled and re installed but nothing changed.
Τροποποιήθηκε στις από τον/την cor-el
Όλες οι απαντήσεις (2)
Hello yukako,
Do you use Windows? If yes please follow those steps:
Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
- Do you use other browsers ? Sometimes they are blocking each other.
Do not hesitate to contact us further.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See: