Gmail/YouTube login pages won't load
Since earlier today, the login pages for YouTube and Gmail will not load in Firefox. I have tried loading Firefox in safemode (without addons) and resetting Firefox, but it will still not work. Every other website (Including youtube.com, it is just the login page that does not load) is working fine. I am using Firefox 26.0.
When I try to load the login pages, this is what it will look like:
YouTube - http://i.imgur.com/esRmH7a.png Gmail - http://i.imgur.com/NBOSDup.png
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Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
I have run scans with Malwarebytes and Avast, no infected files were found.
You can try the other scanners especially TDSSKiller.
It is also possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See: