Table of Contents
Summary
This article is to help buddies teach their trainees how to tweet in Army of Awesome(AOA). Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them.
Overview
This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.
- Signin using Twitter and authorization
- Understanding the question
- Replying to the question
- Using the canned response
- Using the KB article - Short links
- Remove the spam tweet
- Avoiding the twitter block for spam reply
