General contribution
Learn how you can contribute to SUMO in general.
Contributors Guide to Writing a Good Bug
This article explains how to use Bugzilla to report and explain issues you encounter into something a Mozilla engineer can work with.
Last updated: 09/04/2023
File a bug report or feature request for Mozilla products
Learn where to report a bug or file a feature request for Firefox, Thunderbird and other Mozilla products.
Last updated: 01/16/2023
How to obtain a shortened mzl.la link
This article explains how to obtain a shortened mzl.la link
Last updated: 03/16/2023
Participate in early testing (foxfooding)
Do you enjoy testing new products? Then you might be interested in our foxfooding program.
Last updated: 06/07/2022
Get to know Mozilla
Get to know Mozilla. Learn more about its mission for the internet and our practices as an organization.
Created: 06/07/2022
Mozilla official support channels
Get to know Mozilla's official support channels
Last updated: 07/17/2023
Contributor News & Resources
The Contributor News & Resources Page contains information for contributors to the support.mozilla.org (SUMO) website.
Last updated: 05/12/2024
Helping with crashes
When Firefox crashes, the crash report provides useful information needed to find a solution. Learn about that troubleshooting process.
Last updated: 01/03/2023
How to participate in SUMO contributor meetings
This explains how to get involved in Mozilla meetings.
Last updated: 05/26/2023
Research upcoming changes to Firefox
Information on figuring out what new features and changes will be in upcoming versions of Firefox.
Last updated: 03/01/2020
Extension support guidelines for contributors
Background information about add-ons that can be useful to a new or advanced contributor.
Last updated: 05/30/2024
Customer Service Contributor Forum Skills
Customer Service Take aways
Last updated: 01/01/2023
Create or improve common forum responses
Learn how to create or improve the canned responses available to support forum contributors. Adding images, wiki markup, and other considerations are covered.
Last updated: 03/22/2024
Staging Site
Practice writing support articles on Mozilla's staging site.
Last updated: 06/20/2021
[Attn Admin] How the community can reach an Admin and when you might want to
This is a list of when to use Attn:Admin in the community forums
Last updated: 09/10/2020
Get familiar with Firefox for Android
Get familiar with top features in Firefox for Android
Last updated: 10/30/2023
Get familiar with Firefox for iOS
Get familiar with top features in Firefox for iOS
Last updated: 10/30/2023
Get familiar with Firefox Focus
Get familiar with top features in Firefox Focus
Created: 06/07/2022
Mobile Store Support common issues
Get to know common issues on mobile support
Last updated: 01/14/2024
Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
Learn how you can use generative AI tools when interacting in the Mozilla Support platform.
Last updated: 01/25/2024
How to report inappropriate content on Mozilla Support
Learn how to report inappropriate content on Mozilla Support
Created: 05/07/2024
Update your contribution area
This article describes how you can update your contribution area by updating your profile
Last updated: 1 week, 1 day ago
