Help articles
Topic for any articles related to the Knowledge Base (help articles) contribution.
Writing guide for Knowledge Base articles
This Mozilla Support Document Guide includes picking a good title, writing a search summary, organizing your article and a style guide.
Last updated: 03/22/2024
How to obtain a shortened mzl.la link
This article explains how to obtain a shortened mzl.la link
Last updated: 03/16/2023
How to make screenshots
How to create screenshots on Windows, Mac, Linux, iOS devices and Android devices so that you can add the image to Knowledge Base articles.
Last updated: 03/04/2024
Edit a Knowledge Base article
How to edit Mozilla Support articles.
Last updated: 05/29/2024
Best practices for creating new video tutorials
This article provides a series of best practices so that you can create high-quality video tutorials to better serve users using Mozilla's products.
Last updated: 06/26/2021
How to contribute to the Knowledge Base
Learn how you can contribute to Mozilla Support by writing or improving support articles.
Last updated: 03/22/2024
Editorial guidelines for Mozilla accounts
The goal of these guidelines is to ensure we're talking about Mozilla accounts consistently across all of our products.
Last updated: 09/19/2023
Firefox version support policy for Knowledge Base content
Learn about SUMO's version support policy for Firefox, focusing on the latest, previous and ESR versions to keep content relevant.
Last updated: 03/22/2024
Markup chart
This is the wiki markup available on SUMO.
Last updated: 03/22/2024
Adding screencasts
How to add a video or animated image of what's displayed on a computer screen to a Knowledge Base article.
Last updated: 03/27/2022
Improve the Knowledge Base
Help improve the Mozilla Support Knowledge Base by making revisions to existing articles or by creating new articles.
Last updated: 1 day, 22 hours ago
About the Knowledge Base
Learn about the Mozilla Support (SUMO) Knowledge Base and how it works.
Last updated: 05/15/2024
How to use "For" tags
Learn how to use “for” markup in Mozilla Support articles, to show content for different operating systems and product versions
Last updated: 05/26/2024
Article review and approval guidelines
Guidelines for reviewing KB articles including revision levels, feedback for editors, ready for localization, top articles and big changes.
Last updated: 05/03/2024
Technical writing program
This is the description of the SUMO technical writing program
Last updated: 02/16/2021
When and how to use keywords to improve an article's search ranking
The keywords field in an article can be used to improve search results. It should be used only under specific circumstances though as misuse can hurt search.
Last updated: 09/08/2022
Anatomy of a Knowledge Base article
This article explains the different parts of a support article, such as this search summary that tells you what an article is about.
Last updated: 03/22/2024
Create a new Knowledge Base article
Guidelines and a template for creating a new article.
Last updated: 06/10/2023
Markup cheat sheet
This is a list of the most commonly used wiki markup in support articles.
Last updated: 03/22/2024
Add images and screenshots to Knowledge Base articles
Elevate your Knowledge Base contributions with the power of visuals. Learn how to effectively integrate images into your articles.
Last updated: 05/26/2024
Article Description
Fill out an article description before writing an article.
Last updated: 06/20/2023
Article discussion forums
Discuss articles with other Mozilla Support team members.
Last updated: 03/11/2016
Article status and change type
Learn what are considered top articles for the Knowledge Base, as well as what constitutes a big change or a minor change.
Last updated: 12/31/2021
Using the Knowledge Base Dashboard
Learn to use the Knowledge Base Dashboard to view a list of Mozilla Support articles.
Last updated: 08/20/2021
Content community best practices for Bugzilla tickets
Consider the following Bugzilla best practices when contributing to the Knowledge Base Content queue within support.mozilla.org.
Last updated: 02/25/2024
