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Social Support

Social Support

Topic for any articles related to the Social Support Program.

Social Support - Contributor roles

This article describes the roles in the Social Support Program, as well as some of the suggested tasks for each role.

Last updated: 7/14/21

How to contribute to Social Support

Learn how you can help Firefox users on social media through Social Support

Created: 8/31/21

Social Support - Guidelines

These are the guidelines on how to get started with the Mozilla Social Support Program. In 2017, there was a new program started in Mozilla Marketing that reached out to users on Social Media with the Brand accounts. These guidelines are a source of onboarding to the Social Support program.

Last updated: 3/21/21

Social Support Common Replies

This article has the common replies for the Army of Awesome.

Last updated: 10/13/23

When to respond to a controversial tweet as a Firefox Advocate

This is a contributor topic for deciding on when to reply to a tweet or facebook comment where you might not know what to do.

Last updated: 6/7/24

How to be a Social Support Moderator

These are guidelines for the roles of Moderators in the Social Support Program

Last updated: 11/17/22

Social Support - Configure tools and workspace

Configuring your workspace to find users looking for help with Firefox is easy to do. This is an article that has 2 common setups that you can use to get started.

Last updated: 3 weeks, 1 day ago

Mobile and Social Support escalation process

Learn how you can escalate an issue in Conversocial

Last updated: 1/13/24

Social Support - Tagging guidelines

Learn the different kind of tags we use and how you can apply tags for Twitter conversations in Conversocial for Social Support

Last updated: 3 weeks, 1 day ago

Social Support - How to use the tool

Learn how you can contribute to the Social Support program using Conversocial

Last updated: 10/31/23

How to obtain a shortened mzl.la link

This article explains how to obtain a shortened mzl.la link

Last updated: 3/16/23

Social Support - Responding from @FirefoxSupport

Learn how you can respond to tweets from the official @FirefoxSupport Twitter account

Last updated: 3 weeks, 2 days ago

Social Support - Responding from personal account

Learn how you can respond to support tweets from your personal account

Last updated: 3 weeks, 1 day ago

How to help with non-English conversations on Mobile and Social Support

Learn how you can help with non-English conversations on Mobile and Social Support

Last updated: 6/15/23

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