Edit a Knowledge Base article
How to edit Mozilla Support articles.
Last updated: 05/29/2024
Markup chart
This is the wiki markup available on SUMO.
Last updated: 03/22/2024
How to use "For" tags
Learn how to use “for” markup in Mozilla Support articles, to show content for different operating systems and product versions
Last updated: 05/26/2024
When and how to use keywords to improve an article's search ranking
The keywords field in an article can be used to improve search results. It should be used only under specific circumstances though as misuse can hurt search.
Last updated: 09/08/2022
Anatomy of a Knowledge Base article
This article explains the different parts of a support article, such as this search summary that tells you what an article is about.
Last updated: 03/22/2024
Create a new Knowledge Base article
Guidelines and a template for creating a new article.
Last updated: 06/10/2023
Article Description
Fill out an article description before writing an article.
Last updated: 06/20/2023
"About" article type best practices
"About" articles answer "What is…" questions, helping users understand essential information about our products, features, or services.
Created: 04/09/2024
"How-to" article type best practices
“How-to” articles answer “How to…?” questions and help readers understand the steps to accomplish a specific goal or procedure.
Created: 04/09/2024
"Troubleshooting" article type best practices
"Troubleshooting" articles address “How do I fix...?” questions that arise when users encounter problems with our products, services, or features.
Created: 04/09/2024
"FAQ" article type best practices
"FAQ" (Frequently Asked Questions) articles serve as a consolidated resource for addressing common inquiries about a single topic.
Created: 04/09/2024
