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Create & edit articles

Learn how to create and edit knowledge base articles.

How to use "For" tags

Learn how to use “for” markup in Mozilla Support articles, to show content for different operating systems and product versions

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Markup chart

This is the wiki markup available on SUMO.

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Using Templates

How to use Templates

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Anatomy of a Knowledge Base article

This article explains the different parts of a support article, such as this search summary that tells you what an article is about.

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Article History

See an article's history.

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Article Description

Fill out an article description before writing an article.

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"About" article type best practices

"About" articles answer "What is…" questions, helping users understand essential information about our products, features, or services.

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"How-to" article type best practices

“How-to” articles answer “How to…?” questions and help readers understand the steps to accomplish a specific goal or procedure.

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"Troubleshooting" article type best practices

"Troubleshooting" articles address “How do I fix...?” questions that arise when users encounter problems with our products, services, or features.

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"FAQ" article type best practices

"FAQ" (Frequently Asked Questions) articles serve as a consolidated resource for addressing common inquiries about a single topic.

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