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This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

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Process & policies

Help articles

Process & policies

Learn more about our knowledge base process and policies.

Article review and approval guidelines

Guidelines for reviewing KB articles including revision levels, feedback for editors, ready for localization, top articles and big changes.

Last updated: 5/3/24

Content community best practices for Bugzilla tickets

Consider the following Bugzilla best practices when contributing to the Knowledge Base Content queue within support.mozilla.org.

Last updated: 2/25/24

Firefox version support policy for Knowledge Base content

Learn about SUMO's version support policy for Firefox, focusing on the latest, previous and ESR versions to keep content relevant.

Last updated: 10/1/24

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Volunteer

Grow and share your expertise with others. Answer questions and improve our knowledge base.