Explore Firefox - overview

Get started with Firefox

Getting started w/ Firefox? Here are some tips & tricks for getting the most out of it: http://mzl.la/LGkrZp

Learn about the Australis redesign

New Firefox is fast & customizable! Learn more here: http://mzl.la/P3mJcE

Common Australis questions

Thanks for upgrading to the new Firefox! Got questions? We have answers: http://mzl.la/1iUHIb6

Using and customizing Firefox

Restore the old Firefox design

Firefox is customizable. If you prefer the old design, switching back is easy: http://mzl.la/1hIi1xS

Bring back Add-on bar on Australis

Want your add-on bar back? Follow these steps to restore it: http://mzl.la/1deD8XC

Customize the toolbar and menu on Australis

The new Firefox lets you customize your toolbars and controls. Learn how to make Firefox all yours: http://mzl.la/LEfUYU

Search engine

Firefox lets you pick a favorite search engine. See here for instructions: http://mzl.la/MOtkQ0

Zoom feature

Firefox's zoom feature lets you increase the size of webpages. Try it! http://mzl.la/LGna5e

Bookmarks

Save and manage your favorite sites easily on Firefox. Here's how: http://mzl.la/LHrvqn

Tab Groups

Heard about Tab Groups? They organize your tabs, eliminating clutter. Try it http://mzl.la/KrLdDR

Try Firefox Sync

Have you tried the new Firefox Sync? It saves open tabs, passwords, bookmarks, & history on all your computers. Try it http://mzl.la/KpeZJw

Still on old Firefox Sync?

It sounds like you're still using old Firefox Sync. New Firefox Sync is much easier - no device codes needed: http://mzl.la/LP37Yj

Fixing problems

Cache and Cookies

Many site issues can be caused by corrupt cookies or cache. Try clearing your browser history by following these instructions: http://mzl.la/NZyoI8

Crashes

We're sorry to hear that Firefox keeps crashing. Here are some troubleshooting tips to help you fix the problem. http://mzl.la/139oTbt

Starting in safe mode

Not sure if your add-ons or extensions are causing problems? Starting Firefox in Safe Mode can help you isolate the issue. See these instructions. http://mzl.la/MwuO4X

Uninstall extensions

You can easily uninstall an extension if it's causing problems. Learn more here. https://support.mozilla.org/en-US/kb/forum-response-uninstalling-extension

Disable hardware acceleration

Try disabling your hardware acceleration to see if that solves your problem. Here's how: https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration

Open configuration

Changing your advanced settings is risky, but if you must do it, type "about:config" in the location bar. Read the warning message carefully, then proceed if needed.

Create a screenshot

In order to better assist you, please create a screenshot of your problem and attach it to your reply. This link will show you how to take a screenshot: http://mzl.la/P5cm9b

Turning off automatic updates

Automatic updates keep Firefox safe and secure. Turning them off poses a security risk, but if you must see this link for instructions: http://mzl.la/KQZXSU

Reset Firefox

Resetting Firefox should easily fix most problems. See this link for instructions: http://mzl.la/MnSTZB

Malware

Your problem might be caused by malware. This article will help you identify common malware symptoms and show you how to get rid of it. http://mzl.la/MPPnpl

Plugins

Visit this site to see if your plugins are up to date. Follow the recommendations to ensure that Firefox runs smoothly. http://www.mozilla.org/en-US/plugincheck/

Flash issues

The following article shows you how to troubleshoot or update your Flash plugin so you can view videos and animation: http://mzl.la/LFqi2J