This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Home
Mozilla Account
Passwords & recovery
Recover my account

Passwords & recovery

Recover my account

Get help to recover your account if you can't sign in.

What if I'm locked out of Two-Step Authentication?

Disable two-step authentication or use a backup authentication code to regain access to your account if you've been locked out of two-step authentication login.