This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

dduuddzz
dduuddzz
more options

Problem signature: 

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	29.0.1.5239
 Application Timestamp:	5369959a
 Hang Signature:	8890
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Hang Signature 1:	8890a9ad50b70d1e053ae8bd240adee7
 Additional Hang Signature 2:	74fe
 Additional Hang Signature 3:	74fe949f9cfec441c27f26e80369072b
 Additional Hang Signature 4:	8890
 Additional Hang Signature 5:	8890a9ad50b70d1e053ae8bd240adee7
 Additional Hang Signature 6:	74fe
 Additional Hang Signature 7:	74fe949f9cfec441c27f26e80369072b
Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 29.0.1.5239 Application Timestamp: 5369959a Hang Signature: 8890 Hang Type: 0 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Hang Signature 1: 8890a9ad50b70d1e053ae8bd240adee7 Additional Hang Signature 2: 74fe Additional Hang Signature 3: 74fe949f9cfec441c27f26e80369072b Additional Hang Signature 4: 8890 Additional Hang Signature 5: 8890a9ad50b70d1e053ae8bd240adee7 Additional Hang Signature 6: 74fe Additional Hang Signature 7: 74fe949f9cfec441c27f26e80369072b

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: