This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Down arrow randomly drops down address bar instead of scrolling down the websites

  • 1 reply
  • 5 have this problem
  • 7 views
  • Last reply by cor-el

Episteme
Episteme
more options

Seems completely random. I always use the arrows to scroll, it just started happening. I try to scroll down, sometimes it will scroll down a bit and then suddenly the address bar will drop down. It is incredibly annoying. Is there a shortcut key that allows you to do this by pressing another key and using the down arrow? Maybe it's a stuck key issue, though typing it seems fine.

Using 29.0.1 on Windows 8 64-bit.

Seems completely random. I always use the arrows to scroll, it just started happening. I try to scroll down, sometimes it will scroll down a bit and then suddenly the address bar will drop down. It is incredibly annoying. Is there a shortcut key that allows you to do this by pressing another key and using the down arrow? Maybe it's a stuck key issue, though typing it seems fine. Using 29.0.1 on Windows 8 64-bit.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed.

Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this.
If it doesn't help then close and restart Firefox or reboot the computer.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window