will not remember banking website
every time i try to log on to my banks website it has to send me an email with passcode. I never had this problem with Internet Explorer. i have gone to tools in firefox and added my banks website and this does not help with the cookies. My bank says its mozilla issue with cookies and i have set everything to allow cookies within firefox.
All Replies (4)
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.
- Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
For Firefox versions previous to 29.0:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox"
button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
For Firefox 29.0 and above:
- Click the menu button
, click help 
and select Troubleshooting Information.
Now, a new tab containing your troubleshooting information should open.
- At the top right corner of the page, you should see a button that says "Reset Firefox". Click on it.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.
Reset Firefox {web link} is a LAST RESORT ! !
There are several things to try.
Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Permissions Manager. Look for your web site. Make sure the settings for that site look like this;
Store Passwords: Allow Set Cookies: Allow
Now try again.
If the above does not help,
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now
and
- Remove Cookies
Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Options > Privacy.
Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.