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T'bird has suddenly stopped connecting to my email server - Why?

  • 2 replies
  • 4 have this problem
  • 96 views
  • Last reply by mmmason

29029
29029
more options

Have been using T'bird without problems today but suddenly an error message has appeared 'Could not connect to mail server peter.hambleton@ntlworld.com; the connection was refused. I've checked my account settings which seem to be ok.

Can anyone help resolve this?

Can't attach the trouble shooting information as this takes me over the 10k character limit - another oddity! 


 Application Basics

   Name: Thunderbird
   Version: 24.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140424091057
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.ntlworld.com:993, SSL, passwordCleartext
     OUTGOING: smtp.ntlworld.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Extensions
   LookOut, 1.2.13, false, lookout@aron.rubin
   McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com

 Important Modified Preferences

   Name: Value

     gfx.blacklist.suggested-driver-version: 10.6
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: e34b8ede-8cd9-47d5-90a9-e6b8be44553
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1401196353
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 167772160
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.java: 0
     plugin.state.npctrl: 0
     plugin.state.npdeployjava: 0
     plugin.state.npgeplugin: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.npitunes: 0
     plugin.state.npmcafeemss: 0
     plugin.state.npmcsnffpl: 0
     plugin.state.npmvtplugin: 0
     plugin.state.nppdf: 0
     plugin.state.npqtplugin: 0
     plugin.state.npwlpg: 0
     print.print_printer: Epson Stylus Photo PX710W(Network)
     print.printer_EPSON_PX710W_Series.print_bgcolor: false
     print.printer_EPSON_PX710W_Series.print_bgimages: false
     print.printer_EPSON_PX710W_Series.print_colorspace:
     print.printer_EPSON_PX710W_Series.print_command:
     print.printer_EPSON_PX710W_Series.print_downloadfonts: false
     print.printer_EPSON_PX710W_Series.print_duplex: 0
     print.printer_EPSON_PX710W_Series.print_edge_bottom: 0
     print.printer_EPSON_PX710W_Series.print_edge_left: 0
     print.printer_EPSON_PX710W_Series.print_edge_right: 0
     print.printer_EPSON_PX710W_Series.print_edge_top: 0
     print.printer_EPSON_PX710W_Series.print_evenpages: true
     print.printer_EPSON_PX710W_Series.print_footercenter:
     print.printer_EPSON_PX710W_Series.print_footerleft: &PT
     print.printer_EPSON_PX710W_Series.print_footerright: &D
     print.printer_EPSON_PX710W_Series.print_headercenter:
     print.printer_EPSON_PX710W_Series.print_headerleft: &T
     print.printer_EPSON_PX710W_Series.print_headerright: &U
     print.printer_EPSON_PX710W_Series.print_in_color: true
     print.printer_EPSON_PX710W_Series.print_margin_bottom: 0.5
     print.printer_EPSON_PX710W_Series.print_margin_left: 0.5
     print.printer_EPSON_PX710W_Series.print_margin_right: 0.5
     print.printer_EPSON_PX710W_Series.print_margin_top: 0.5
     print.printer_EPSON_PX710W_Series.print_oddpages: true
     print.printer_EPSON_PX710W_Series.print_orientation: 0
     print.printer_EPSON_PX710W_Series.print_page_delay: 50
     print.printer_EPSON_PX710W_Series.print_paper_data: 9
     print.printer_EPSON_PX710W_Series.print_paper_height: 11.00
     print.printer_EPSON_PX710W_Series.print_paper_name:
     print.printer_EPSON_PX710W_Series.print_paper_size_type: 0
     print.printer_EPSON_PX710W_Series.print_paper_size_unit: 1
     print.printer_EPSON_PX710W_Series.print_paper_width: 8.50
     print.printer_EPSON_PX710W_Series.print_plex_name:
     print.printer_EPSON_PX710W_Series.print_resolution: 0
     print.printer_EPSON_PX710W_Series.print_resolution_name:
     print.printer_EPSON_PX710W_Series.print_reversed: false
     print.printer_EPSON_PX710W_Series.print_scaling: 1.00
     print.printer_EPSON_PX710W_Series.print_shrink_to_fit: true
     print.printer_EPSON_PX710W_Series.print_to_file: false
     print.printer_EPSON_PX710W_Series.print_unwriteable_margin_bottom: 0
     print.printer_EPSON_PX710W_Series.print_unwriteable_margin_left: 0
     print.printer_EPSON_PX710W_Series.print_unwriteable_margin_right: 0
     print.printer_EPSON_PX710W_Series.print_unwriteable_margin_top: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_bgcolor: true
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_bgimages: true
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_command:
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_downloadfonts: false
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_bottom: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_left: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_right: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_top: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_evenpages: true
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_footercenter:
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_footerleft: &PT
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_footerright: &D
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_headercenter:
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_headerleft: &T
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_headerright: &U
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_in_color: true
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_bottom: 0.5
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_left: 0.5
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_right: 0.5
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_top: 0.5
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_oddpages: true
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_orientation: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_page_delay: 50
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_pagedelay: 500
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_data: 9
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_height: 11.00
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_size_type: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_size_unit: 1
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_width: 8.50
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_reversed: false
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_scaling: 1.00
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_shrink_to_fit: true
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_to_file: false
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_bottom: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_left: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_right: 0
     print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: ATI Radeon HD 5450
     Vendor ID: 0x1002
     Device ID: 0x68f9
     Adapter RAM: 1024
     Adapter Drivers: atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.682.1.0
     Driver Date: 12-9-2009
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
Have been using T'bird without problems today but suddenly an error message has appeared 'Could not connect to mail server peter.hambleton@ntlworld.com; the connection was refused. I've checked my account settings which seem to be ok. Can anyone help resolve this? Can't attach the trouble shooting information as this takes me over the 10k character limit - another oddity! Application Basics Name: Thunderbird Version: 24.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20140424091057 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.ntlworld.com:993, SSL, passwordCleartext OUTGOING: smtp.ntlworld.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Extensions LookOut, 1.2.13, false, lookout@aron.rubin McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com Important Modified Preferences Name: Value gfx.blacklist.suggested-driver-version: 10.6 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: e34b8ede-8cd9-47d5-90a9-e6b8be44553 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1401196353 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgeplugin: 0 plugin.state.npgoogleupdate: 0 plugin.state.npitunes: 0 plugin.state.npmcafeemss: 0 plugin.state.npmcsnffpl: 0 plugin.state.npmvtplugin: 0 plugin.state.nppdf: 0 plugin.state.npqtplugin: 0 plugin.state.npwlpg: 0 print.print_printer: Epson Stylus Photo PX710W(Network) print.printer_EPSON_PX710W_Series.print_bgcolor: false print.printer_EPSON_PX710W_Series.print_bgimages: false print.printer_EPSON_PX710W_Series.print_colorspace: print.printer_EPSON_PX710W_Series.print_command: print.printer_EPSON_PX710W_Series.print_downloadfonts: false print.printer_EPSON_PX710W_Series.print_duplex: 0 print.printer_EPSON_PX710W_Series.print_edge_bottom: 0 print.printer_EPSON_PX710W_Series.print_edge_left: 0 print.printer_EPSON_PX710W_Series.print_edge_right: 0 print.printer_EPSON_PX710W_Series.print_edge_top: 0 print.printer_EPSON_PX710W_Series.print_evenpages: true print.printer_EPSON_PX710W_Series.print_footercenter: print.printer_EPSON_PX710W_Series.print_footerleft: &PT print.printer_EPSON_PX710W_Series.print_footerright: &D print.printer_EPSON_PX710W_Series.print_headercenter: print.printer_EPSON_PX710W_Series.print_headerleft: &T print.printer_EPSON_PX710W_Series.print_headerright: &U print.printer_EPSON_PX710W_Series.print_in_color: true print.printer_EPSON_PX710W_Series.print_margin_bottom: 0.5 print.printer_EPSON_PX710W_Series.print_margin_left: 0.5 print.printer_EPSON_PX710W_Series.print_margin_right: 0.5 print.printer_EPSON_PX710W_Series.print_margin_top: 0.5 print.printer_EPSON_PX710W_Series.print_oddpages: true print.printer_EPSON_PX710W_Series.print_orientation: 0 print.printer_EPSON_PX710W_Series.print_page_delay: 50 print.printer_EPSON_PX710W_Series.print_paper_data: 9 print.printer_EPSON_PX710W_Series.print_paper_height: 11.00 print.printer_EPSON_PX710W_Series.print_paper_name: print.printer_EPSON_PX710W_Series.print_paper_size_type: 0 print.printer_EPSON_PX710W_Series.print_paper_size_unit: 1 print.printer_EPSON_PX710W_Series.print_paper_width: 8.50 print.printer_EPSON_PX710W_Series.print_plex_name: print.printer_EPSON_PX710W_Series.print_resolution: 0 print.printer_EPSON_PX710W_Series.print_resolution_name: print.printer_EPSON_PX710W_Series.print_reversed: false print.printer_EPSON_PX710W_Series.print_scaling: 1.00 print.printer_EPSON_PX710W_Series.print_shrink_to_fit: true print.printer_EPSON_PX710W_Series.print_to_file: false print.printer_EPSON_PX710W_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_PX710W_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_PX710W_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_PX710W_Series.print_unwriteable_margin_top: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_bgcolor: true print.printer_Epson_Stylus_Photo_PX710W(Network).print_bgimages: true print.printer_Epson_Stylus_Photo_PX710W(Network).print_command: print.printer_Epson_Stylus_Photo_PX710W(Network).print_downloadfonts: false print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_bottom: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_left: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_right: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_edge_top: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_evenpages: true print.printer_Epson_Stylus_Photo_PX710W(Network).print_footercenter: print.printer_Epson_Stylus_Photo_PX710W(Network).print_footerleft: &PT print.printer_Epson_Stylus_Photo_PX710W(Network).print_footerright: &D print.printer_Epson_Stylus_Photo_PX710W(Network).print_headercenter: print.printer_Epson_Stylus_Photo_PX710W(Network).print_headerleft: &T print.printer_Epson_Stylus_Photo_PX710W(Network).print_headerright: &U print.printer_Epson_Stylus_Photo_PX710W(Network).print_in_color: true print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_bottom: 0.5 print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_left: 0.5 print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_right: 0.5 print.printer_Epson_Stylus_Photo_PX710W(Network).print_margin_top: 0.5 print.printer_Epson_Stylus_Photo_PX710W(Network).print_oddpages: true print.printer_Epson_Stylus_Photo_PX710W(Network).print_orientation: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_page_delay: 50 print.printer_Epson_Stylus_Photo_PX710W(Network).print_pagedelay: 500 print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_data: 9 print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_height: 11.00 print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_size_type: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_size_unit: 1 print.printer_Epson_Stylus_Photo_PX710W(Network).print_paper_width: 8.50 print.printer_Epson_Stylus_Photo_PX710W(Network).print_reversed: false print.printer_Epson_Stylus_Photo_PX710W(Network).print_scaling: 1.00 print.printer_Epson_Stylus_Photo_PX710W(Network).print_shrink_to_fit: true print.printer_Epson_Stylus_Photo_PX710W(Network).print_to_file: false print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_bottom: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_left: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_right: 0 print.printer_Epson_Stylus_Photo_PX710W(Network).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true Graphics Adapter Description: ATI Radeon HD 5450 Vendor ID: 0x1002 Device ID: 0x68f9 Adapter RAM: 1024 Adapter Drivers: atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 8.682.1.0 Driver Date: 12-9-2009 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Since you're using McAfee, before trying anything else, check this article.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

mmmason
mmmason
more options

I also use Virgin Media (ntlworld). There is currently a problem that affects all mail: it started around 10:30 this morning and the estimated time for a fix is around 22:30 tonight UK time.