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Tried toadd new subaccount, instead I lost all my existing subaccounts and saved emails. Help!

  • 3 replies
  • 1 has this problem
  • 28 views
  • Last reply by christ1

Sumachat
Sumachat
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I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information.

I cannot find any information on where to find these missing sub folders.

As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box.

Any thoughts on where they have disappeared to?

Thanks for your help.

I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information. I cannot find any information on where to find these missing sub folders. As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box. Any thoughts on where they have disappeared to? Thanks for your help.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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What exactly did you do? What is a 'sub-account'?

Are you talking about subfolders?

Sumachat
Sumachat Question owner
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Yes, I meant subfolders.

I have since realized that the missing files ARE still on my computer but now I can't find the trail to get to them.

christ1
christ1
  • Top 25 Contributor
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It would certainly help if you could explain what exactly you did.

https://support.mozilla.org/en-US/kb/ask-tb#w_how-to-ask-your-question

Modified by christ1