This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes, typically (but not exclusively) when opening a new window.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Moses

Wyoung221
Wyoung221
more options

Firefox has been crashing every couple of hours for the past month or so. It seems to happen the most when I open a new tab, but I think it has crashed other times too. I have also seen it get up to 1,000,000+K in my memory (running at 432,000K right now). Hardware acceleration has been off and that hasn't helped.

Last five: bp-814b12bc-21b8-4a88-8011-995ed2140530 5/30/2014 8:11 AM bp-a12c7f94-7c79-4e4c-ad0f-d815a2140529 5/29/2014 4:02 PM bp-4aee3d64-9d4e-4b8e-a19a-b837e2140529 5/29/2014 12:55 PM bp-c002ed64-e99a-4b9c-a291-fd9812140528 5/28/2014 2:29 PM bp-91d08cf9-5e4a-4263-87f6-ce7092140528 5/28/2014 11:36 AM

Firefox has been crashing every couple of hours for the past month or so. It seems to happen the most when I open a new tab, but I think it has crashed other times too. I have also seen it get up to 1,000,000+K in my memory (running at 432,000K right now). Hardware acceleration has been off and that hasn't helped. Last five: bp-814b12bc-21b8-4a88-8011-995ed2140530 5/30/2014 8:11 AM bp-a12c7f94-7c79-4e4c-ad0f-d815a2140529 5/29/2014 4:02 PM bp-4aee3d64-9d4e-4b8e-a19a-b837e2140529 5/29/2014 12:55 PM bp-c002ed64-e99a-4b9c-a291-fd9812140528 5/28/2014 2:29 PM bp-91d08cf9-5e4a-4263-87f6-ce7092140528 5/28/2014 11:36 AM

All Replies (3)

Salkey
Salkey
more options
  • Did this occur after an update of Firefox, a plugin or a fresh install of a plugin? - Try disabling the plugin(s) and updating/reinstalling Firefox.
  • How much RAM is installed in your system, and how much is available to Firefox? - try allocating or adding more
  • How many tabs do you have open? - Firefox may run out of resources if there are too many

Hope this helps :)

Wyoung221
Wyoung221 Question owner
more options
  • I think it started after installing a theme, but I have since uninstalled it (and other addons that I don't use)
  • 3GB, just gave it higher priority
  • I've had a bunch open for a project (24 tabs split between 8 groups right now) but when firefox restarts and opens all the tabs again, it hasn't been an issue.
Moses
Moses
  • Moderator
more options

Wyoung221: I've looked over your crash reports and two things are consistent. 1) Your crash report signatures are consistent with one signature (gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget) which refers to graphics. (1) There's one signature (mozilla::WebGLTexture::DoDeferredImageInitialization(unsigned int, int) that has a new bug filed on it but it's stalled. 2) Your System Memory Use Percentage hovers around 70-80% so this could be out of memory crashes as well. (2)

1. Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

2. In addition to the hardware acceleration, the System Memory Use Percentage in the crash reports is rather high, so this might be out-of-memory crashes